AutoNation Toyota Thornton Road

This is my 2d vehicle purchase from this dealer. Had excellent service from all staff for whom in contact. Truly professional staff. excellent service from all staff for whom in contact. Truly professional staff. More

This dealership make mistakes, they didn't correct their mistakes, they did not honor their written agreements, and have no respect for the customer needs. mistakes, they did not honor their written agreements, and have no respect for the customer needs. More

Denmark was wonderful he took his time and called to keep me updated. If I had to choose to work with an advisor next time it would be him keep me updated. If I had to choose to work with an advisor next time it would be him More

The service department was not busy when I arrived, but I still had to wait before seeing a service person. I was told the 10K service would take 1.5 hours but it took 2. The staff I interacted with were all still had to wait before seeing a service person. I was told the 10K service would take 1.5 hours but it took 2. The staff I interacted with were all friendly. More

The agent Anthony immediately explained what type of service was needed on my car I truly appreciate his help service was needed on my car I truly appreciate his help More

I would like to thank Ricky Taylor for excellent customer service during my visit on last Saturday 8/7/21. Ricky has excellent communication. He is very attentive to his customers. I have had several Adviso service during my visit on last Saturday 8/7/21. Ricky has excellent communication. He is very attentive to his customers. I have had several Advisors at your location but Ricky is the best. I can tell he love his job and has a passion for making sure his customers are happy. You are now my new advisor. A very satisfied customer Jennifer Favors More

I had an appointment for a recall issue. I dropped the vehicle and went home. They call me and tell me the part will not be in for 4 days. Manager then agreed to come to my house and pick up the car, fix vehicle and went home. They call me and tell me the part will not be in for 4 days. Manager then agreed to come to my house and pick up the car, fix it, then bring back. They came to pick it up and had it all day. I called to see when they were returning...and they never started it. Zero communication. I wonder what the advisors are supposed to do. More

Extremely dissatisfied. 3 hours for just an oil change. I requested Ricky as my advisor and he was working but I was assigned to an advisor that truly didn’t know what he was doing from start to finish (Re I requested Ricky as my advisor and he was working but I was assigned to an advisor that truly didn’t know what he was doing from start to finish (Recarrdio Mitchell). He wasn’t knowledgeable at all & had to keep asking other advisors how to do just about everything he had to do!!!! Also, my maintenance indicator on my dashboard was NOT reset as it should have been. I am hereby extremely sorry that I took my vehicle to be serviced at that location. More

I came here for the oil change and received awesome customer service. The job was completed on time customer service. The job was completed on time More

Great customer service!! Couldn’t ask for a better sales team than Travis, Colin and Matt!! Love my new Highlander! I recommend this sales Team! team than Travis, Colin and Matt!! Love my new Highlander! I recommend this sales Team! More