AutoNation Toyota Thornton Road

Tyree our salesman need to be retrained because he misinformed us about the radio and he did not give us good customer service because we left our vehicle so he could get the emissions done and the dr misinformed us about the radio and he did not give us good customer service because we left our vehicle so he could get the emissions done and the drive out tag. When we returned the next day the emissions was not done. Tyree was not at work. Also he said he would assist us with some of the features. Yes, he left us hanging there was a young lady who helped us find the key and we ask for the manager. Mr. Matt did assist us he was awesome. We were there for two and a half hours. More

This location is clean and the staff is friendly. I took my vehicle in for service for the first time at this location and my advisor, Reinaldo, was a pleasure to work with. my vehicle in for service for the first time at this location and my advisor, Reinaldo, was a pleasure to work with. More

Since I bought my Car I always come to this location for all services of my car. Great staff, Great customer service I’m always satisfied. all services of my car. Great staff, Great customer service I’m always satisfied. More

I appreciated being told up front what the wait time was going to be. I was taken to a Fed Ex to complete some important business and brought back. I received an update on the progress of my repairs and was going to be. I was taken to a Fed Ex to complete some important business and brought back. I received an update on the progress of my repairs and was able to go to the sales area to eat lunch. When I returned I was given a thorough explanation of what was going on with the car and what was done. I was also given recommendations of what to get repaired first. I appreciated the help from everyone. More

My experience was the worse experience I have ever had at car dealership in my life. I have been a loyal customer buying my wife, my daughters and my self cars and myself the truck I bought in go service. car dealership in my life. I have been a loyal customer buying my wife, my daughters and my self cars and myself the truck I bought in go service. I was repeatedly lied to about the services of my truck. I had an appointment at eight am and was told by your attendant that all I needed was an wheel alignment. I was my truck would be ready at 10am. At 11 am it was still not ready. I was told they would give me a ride home and the would call me when it was ready. I need the truck to take my wife to the doctor because she is a heart patient. I can tell TOYOTA don’t want my business and I will be taking my business elsewhere. Sorry service. Freddie Baisden More

am torn between 2 experiences. The 1st one, the am torn between 2 experiences. The 1st one, the representative said I would need to pay $500.00 for a new undercarriage. I found an establishment tha am torn between 2 experiences. The 1st one, the representative said I would need to pay $500.00 for a new undercarriage. I found an establishment that fixes wrecked cars to do the work. I paid $258.00 for a new undercarriage. I was extremely disappointed with the dealership. However, my last experience was very pleasant with Mitch, for an oil change. More

NOT a good experience with this dealer. Could not get through to the service department to talk to anybody about the work being done. Once message was left, no return call. When told it was ready, went t through to the service department to talk to anybody about the work being done. Once message was left, no return call. When told it was ready, went to the dealership and had to wait an hour for somebody to get the paperwork ready. Poor customer communication. Then a problem finding the car. Oil change was included in service, but they forgot to put a new windshield reminder sticker, leaving an old one up. More

WOW! Max was awesome! He found exactly what I was looking for and I left very happy! The price was perfect I got a great deal! for and I left very happy! The price was perfect I got a great deal! More

Room for improvement. I waited 2.5 weeks for a oil change and tire rotation appt and it still took 3 hours. I did get a price break as a result of the delay. change and tire rotation appt and it still took 3 hours. I did get a price break as a result of the delay. More

Good job very professional and timely will recommend to anyone anyone More