AutoNation Toyota Thornton Road

I was in the car business for 30 years and was looking for my last new car. Knowing how you can be pressured by some car dealers I would leave if I felt like the salesman was going to go down that road. for my last new car. Knowing how you can be pressured by some car dealers I would leave if I felt like the salesman was going to go down that road. I was not looking to buy that day just to see what model I would be interested in. I saw one that I thought would work. The negotiations started with no pressure and I was impressed at the no pressure to make a decision. I bought a new 2024 Camry 6cyl xle and was schooled on all the new features by Rodney who was very patient and professional. Did I get a good deal? I felt it was a fair deal and everyone was happy. Sometimes it’s better to get a good fair deal than squeezing every penny and being exhausted. Lol More

Like the fact that advisor saw that I was on crutches and went the extra miles for me by making sure I was sitting when he was explaining what was going on with my car went the extra miles for me by making sure I was sitting when he was explaining what was going on with my car More

The service was awful. I had a 9:45 appointment did not take my truck back until 12:00 and also lost my paperwork, I was at the service center for at least 6 hours waiting I had a 9:45 appointment did not take my truck back until 12:00 and also lost my paperwork, I was at the service center for at least 6 hours waiting for my truck to be serviced. The service manager or whoever needs to see that this never happens again to any of the customers, This service took place at the Auto Nation on Thorton Road. If the service is not changed, you will lose customers. Thank you More

I always have a great experience at AutoNation on Thornton road. The customer service is excellent, everyone takes their time explaining the services being done etc. I went in for an oil change and n Thornton road. The customer service is excellent, everyone takes their time explaining the services being done etc. I went in for an oil change and needed a new battery and several other repairs done that I was not prepared to pay for. Mr. Terrence was extremely helpful with explaining the financing options and helping me get approved. I will be back soon to get the rest of my repairs done. More

Courtney was very professional and thorough! He explained everything item for item in my diagnostic report. He explained everything item for item in my diagnostic report. More

The service was prompt and the service person was knowledgeable about the service needed. He was informative but not pushy. knowledgeable about the service needed. He was informative but not pushy. More

Worked with Jennifer Nelson as my sales rep and Matt Metts. Was looking for my dream truck in manual transmission, called dealerships all over the country and was either crushed with “market adjustments Metts. Was looking for my dream truck in manual transmission, called dealerships all over the country and was either crushed with “market adjustments” or dealerships that could not find my truck. Luckily I reached Jennifer who advocated for me from the start. They saved me thousands by beating out competitors prices all while being personable and relaxing. She checked in with me every step of the way, even when there was a delay from the Toyota factory. They made sure the specifications I wanted on the truck were there, and when there were additional accessories they were reasonable on adjusting the price. They are great about doing business here without taking advantage. Got my dream truck (Tacoma TRD Pro) that nobody else could find in manual. Thank you Jenn. More

The sales personnel are very good at what they do and ensuring you get what you need however I felt that the back office guys are a bit laid back ensuring you get what you need however I felt that the back office guys are a bit laid back More

Unlike previous visits, I was serviced on time and with care. I actually enjoyed this visit. I had begun going to Marietta Toyota because of their prompt service, care and appreciation of my time and patro care. I actually enjoyed this visit. I had begun going to Marietta Toyota because of their prompt service, care and appreciation of my time and patronage. I had never felt that way when I visited AutoNation, but this visit to AutoNation has made me think of giving them another chance, since they are closer to my home in Lithia Springs. I do not know what has changed, but thank you for making the change. I had a great visit on October 27th. Please let's keep being prompt, acknowledging us when we drive up and promptly servicing our vehicles. Thanks so much 😁. More

I bought my car earlier this year and truly appreciate my salesman. The finance team worked to get me an affordable prepaid package for oil changes and tire rotation. On my most recent maintenance visit, I h salesman. The finance team worked to get me an affordable prepaid package for oil changes and tire rotation. On my most recent maintenance visit, I had a very good experience. I had to move up my appointment twice, and the ladies who helped me via phone were wonderful. The rep who was supposed to assist me didn’t come to work, but Joshua was glad to help me instead. He kept me informed and worked with the technician to ensure I didn’t wait long at all. His personality was refreshing with a very calm demeanor. I had not but confidence that my time would be respected and my business was appreciated. Painless and professional is how I’d sun up my service experience. More