AutoNation Toyota Thornton Road

Awesome very satisfied about my wait, treatment and professionalism shown to me at the service center. professionalism shown to me at the service center. More

Anthony Cox is a premier Service Advisor. He offers "next level" customer service. Anthony always takes good car of our cars with every service appointment. He is honest and caring. I r He offers "next level" customer service. Anthony always takes good car of our cars with every service appointment. He is honest and caring. I really appreciate having him as my Service Advisor. More

Jason was very helpful and did his best to make sure I was happy and left satisfied with the service I received. was happy and left satisfied with the service I received. More

I was very pleased with how the service advisor Lamin Tambajang, really went above and beyond in helping me be successful with acquiring a new vehicle in my price range when being on a budget. Tambajang, really went above and beyond in helping me be successful with acquiring a new vehicle in my price range when being on a budget. More

Brian and the rest of the team were great. They found a deal that works with my budget and provided flexibility with my down payment. The car I got (Ford Expedition) is in great condition and They found a deal that works with my budget and provided flexibility with my down payment. The car I got (Ford Expedition) is in great condition and I love the detail work they did to get it ready for me. I’d certainly buy another car from them in the future. More

Had to carry my vehicle back three times for a squeak in the front end. After first trip I was told parts were ordered and I would be called. Finally after 30 days I went back in to learn no parts were ever the front end. After first trip I was told parts were ordered and I would be called. Finally after 30 days I went back in to learn no parts were ever ordered. Left the vehicle the second time and the mechanic replaced REAR suspension parts for a FRONT end noise. Had to leave it the third time. Finally was fixed on the third trip. Don't know where they get these mechanics. More

I've always enjoyed bringing my car in for maintenance at this dealership. Always clean environment. Always professional staff. this dealership. Always clean environment. Always professional staff. More

I’m sure I paid too much to have my vehicle serviced. I’m mad about it too. I’m mad about it too. More

The overall experience was really good. Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was courteous. However, the service took longer than the estimated two hour window. When I inquired about it, Ricky told me that was because they have to source the items from nearby Lexus parts dealers. I had specifically asked him twice before the servicing whether they can indeed service a Lexus and he never mentioned this possible delay. I'm only disappointed that this was not revealed before hand. So my only options the next time are: 1). Drive about 40 mins each way to the nearest Lexus dealer 2). Endure the additional delay at Thornton Toyota when they source the needed parts. Or 3). Buy all the necessary parts for that servicing and give them to Thornton at the service appointment! More