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AutoNation Toyota Thornton Road
Lithia Springs, GA
1,065 Reviews
As one of the largest Toyota dealerships in the Atlanta area, AutoNation Toyota Thornton Road can cater to all of your automobile needs. Our showroom is located in Lithia Springs, at the corner of Thornton and Blairs Bridge. Featuring one of the largest inventories of new and used Toyota cars, trucks, and SUVs around, AutoNation Toyota Thornton Road is the go-to place for all things Toyota. Whether you're experiencing a Toyota for the first time, or are a long-time Toyota owner, our team at AutoNation Toyota Thornton Road looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,065 reviews
March 27, 2022
Since I’ve been sent no fewer than 5 follow up emails since my visit, I’ll leave some feedback: Run, don’t walk, away from this place. Worst experiences I’ve ever had with a dealership hands down. On thi since my visit, I’ll leave some feedback: Run, don’t walk, away from this place. Worst experiences I’ve ever had with a dealership hands down. On this particular visit, I brought my car in to have an oil change, a tire plugged, and a recall performed that required removing the rear seats to complete. I arrived just as the service department was closing and went to grab an envelope from the night drop slot - no envelopes. Having driven 30 min to get here, I certainly wasn’t going back home, so I started fishing around for a scrap piece of paper. Found one, filled it out, attached it to my keys and started to put it in the drop box when I triggered the automatic service garage door to open (which should’ve been turned off). A young man came to see why it had opened and I apologized and said I was just trying to leave the car but there were no envelopes to leave keys. He disappeared for a few minutes and then someone else came and refilled the envelopes while I was outside, didn’t walk over to give me one. Took my note and my keys and grabbed an envelope and then couldn’t get it through the impossibly tiny drop slot with the key fob inside. The same guy that opened the door originally came and took them from me. The next morning, at 7am, I get a call saying that they can’t find my keys. I explain what happened and they never call me back, so I assume everything is ok. I get another call later on saying that they checked the tire and there weren’t any nails. I told the advisor who called that I had seen it with my own eyes and was sure it was there. An hour later he calls back and says they see it, but can’t patch it because the tires (with 36k miles on them) were “so worn they can’t be fixed” and told me I would have to replace all four. This is nonsense and I refused. (A local place patched it later for $10 with no problem whatsoever). When I arrived to pick up, as usual, there is no one to greet you, you just wander into the unattended garage and hope one of the advisors trying their best to ignore you will look up and help you. My advisor wasn’t there of course but another one did help me, the only other person who helped the entire time. My advisor hadn’t filled out any of my paperwork so I had to stand there for 30 min while that was completed. When I got to my car, the back seat was FILTHY - grease and dirt handprints everywhere from where they had done the work, the rear seat back wasn’t reinstalled correctly and now won’t latch without a lot of effort. I was so furious that I just left and went home and contacted Toyota directly, knowing it would be pointless to engage this group of unprofessionals. I bought my car at this dealership new and they messed up the original financing TWICE, forcing me to come back to the dealership to sign new papers after I’d already taken delivery of the car. Since oil changes were included, I went there twice after purchase and had a very similar experience to above: ignored by service advisors (there isn’t even a reception desk, just random kiosks scattered through the garage with no one at them). After those experiences, I swore I wouldn’t go back again but was forced to do so in this instance. Following those visits, I had my car serviced at a dealer in NC while I was visiting family and had nothing but amazing, quick, 5-star experiences. Whatever you do, avoid this place at all costs!!!! More
by Brhill
Employees Worked With
Reinaldo Glen
March 26, 2022
The service is very good they were very honest in the price of the service. I like that waiting room is was clean and also the restroom. I also like that they accept coupon for the service. price of the service. I like that waiting room is was clean and also the restroom. I also like that they accept coupon for the service. More
by Mejiavillaltal
Employees Worked With
Reinaldo glen
March 24, 2022
Had an appointment at 1:00. I showed up at 12:45 and they took me right in for oil change and tire rotation. Took about 1 hour and 15 minutes. My tech called me as we were he I showed up at 12:45 and they took me right in for oil change and tire rotation. Took about 1 hour and 15 minutes. My tech called me as we were headed back. I needed front brakes and brake fluid changed. Tech said to come back in 90 minutes. Called him after 90 minutes and he said they are finishing up. Tech was very professional and addressed me as ma’am and thanked me for my business and to have a blessed day. Good experience at Toyota dealership today. I have been customer for many years and have purchased my last two vehicles here. Recommend Toyota Vehicles and this dealership for service. More
by klbrock1999
Employees Worked With
Shawn
