AutoNation Toyota Thornton Road

Scheduled 2nd ATF service for my vehicle at 113K miles (prior ATF service was done by a different Toyota dealer at 75K miles). I made sure that AutoNation had all the details (mileage, age, prior service (prior ATF service was done by a different Toyota dealer at 75K miles). I made sure that AutoNation had all the details (mileage, age, prior service records,etc) before the appointment. I drove for an hour only to be told by the service writer that they do not do ATF service on vehicles past 100K miles. They want to sell you a new car, hoping that it breaks down soon, so they could sell you another. More

Autonation Toyota is the best Toyota dealership in the Atlanta Georgia area. Thank you for your fair deals they're very professional. Atlanta Georgia area. Thank you for your fair deals they're very professional. More

Buena atención al cliente. Amabilidad confianza. Seguro de lo que hacen. Clara explicación de la compra. Muy profesional Amabilidad confianza. Seguro de lo que hacen. Clara explicación de la compra. Muy profesional More

Clean and friendly service. I would definitely recommend this Toyota to a friend and family member. I would definitely recommend this Toyota to a friend and family member. More

I was greeted right away and was treated with respect. Sales person was very friendly and helpful in my selection Sales person was very friendly and helpful in my selection More

Kihray did a wonderful job showing us cars and making sure he was in out budget sure he was in out budget More

Very knowledgeable about my truck and helpful. constantly letting me know the location of my ordered vehicle. constantly letting me know the location of my ordered vehicle. More

I’m very disappointed in the customer service. I feel like they got their money so the customer no longer matters. On 3 occasions I’ve asked for a breakdown of what I paid for. I was told every ti I feel like they got their money so the customer no longer matters. On 3 occasions I’ve asked for a breakdown of what I paid for. I was told every time that’s not a problem they would email that information. I was also told I have a 3 year warranty on the exterior and interior of the car. Upon reading the warranty none of what I was told is covered. After calling the dealership the sales person told me that a third party handles that warranty. I asked if I could get that information. Again I was told that information would be emailed to me. Also told the tire rotation included balancing which again is not true according to the warranty even though the salesman swore it was. A manager called me a week later to review the the survey and I asked him for the same information and told me that it would all be e-mailed to me it would be no problem. Have not received it. I asked about the tire balancing and he told me it was not included and that I didn’t need to balance my tires when they are rotated. I have never been anywhere that they haven’t balanced my tires when they rotated them. The manager told me to let him know when I bring the car for service to let him know and he would give me his discount to get my tires balanced. I will allow them to rotate them as long as it’s under warranty but will take my car elsewhere to have them balanced. I won’t spend any more money then I have to with this dealership. I feel they have been dishonest or very I knowledgeable. I’m sorry I had such a bad experience because I bought a car there 10 years ago and it was great. No longer the case. More

Kihry was knowledgeable and showed great customer service skills, my transaction was easy and pleasant ! skills, my transaction was easy and pleasant ! More

In life and in business I try to be transparent, do the right thing, over communicate, and treat others as I want to be treated. If this sounds like you I strongly recommend not interacting with the de the right thing, over communicate, and treat others as I want to be treated. If this sounds like you I strongly recommend not interacting with the dealership! My experience dealing with AutoNation Toyota when it was all said and done left me feeling, dirty, used, and at the end felt like the stereotypical example why used car dealers, are known as used car dealers!!! My sales rep was extremely nice and answered my questions. He tried hard to complete the transaction. I was told that Carl is the used car, sales manager, and the GSM of the dealership. Carl, if you really are the GSM. AutoNation should strongly invest in sending you to get trained on how to properly communicate, answer questions in a timely manner, oh, and the big one do what you say! If you’re just gonna be a dirty used car sales guy. Just be man enough to say you’re not gonna honor the deal you put out instead of slow playing me and wasting my life!!! Thanks for wasting two days of my life Carl that I’ll never get back! But you know what they say what goes around comes around! More