AutoNation Toyota Thornton Road

The Customer staff to make a service app is awful, don’t know anything, took too long to help and repeated things over and over . Then when servicing my automobile the advisor did not tell me what my car w know anything, took too long to help and repeated things over and over . Then when servicing my automobile the advisor did not tell me what my car would need as per the courtesy review, however the invoice was showing like I denied all the services suggested. I would have considered the suggested repairs, now I have to come back again another day to do what is needed, when this could have been taking care same day, advisor was kind however . More

Bad service, always been , they told me 1 and half hour but they kept me for 7 hours and they didn’t do nothing other than tire rotation, the service manager promised me to call me next day when the new ti but they kept me for 7 hours and they didn’t do nothing other than tire rotation, the service manager promised me to call me next day when the new tires arrive but never did, I called to make a complaint they gave me the wrong extension for the general manager, my blower fan is damage and makes noise they told me to change the ac filter first to see if will solve the problem, they placed me a different tire brand in one weal causing noise and keeps vibrating, I really want to hold them responsible for any damage to my suv due to them bad service, I can keep on and on , I have 2 years dealing with that just because they are the closest to my home and business, if you face the service manager with this complaint then he will know who I am and he knows how to contact me to do things right More

It is very difficult to schedule a service appointment on the website and with the call center, it took me 3 tries before getting the right appointment. The Toyota app is useless as well. I suggest a direct the website and with the call center, it took me 3 tries before getting the right appointment. The Toyota app is useless as well. I suggest a direct line to the dealership to avoid such frustrations, the people at the call center read from a script and are not helpful or accurate. More

I waited 2 hours and a half minute for an oil change, my car was already ready in the parking lot, and they didn't notify me, I had to ask about my car, apart from that I told him I need you to check my tir car was already ready in the parking lot, and they didn't notify me, I had to ask about my car, apart from that I told him I need you to check my tires, which I have because I see something It's wrong, and I don't check them the next day, my rubber was completely empty.. More

My advisor was great I will love for him to be taking care of me when my car is being serviced care of me when my car is being serviced More

It’s very clean. Employees are friendly and courteous. I am handicapped and the attendant who handle my vehicle was very helpful. I would recommend this dealership fo Employees are friendly and courteous. I am handicapped and the attendant who handle my vehicle was very helpful. I would recommend this dealership for good service to all my friends and family. Job well done More

From the moment we walked in, we were greeted and welcomed. It’s was the fastest and smoothest transaction. Everyone was super nice. I was thankful for the general manager Jade, one of his sales mana welcomed. It’s was the fastest and smoothest transaction. Everyone was super nice. I was thankful for the general manager Jade, one of his sales manager Anthony and Imani, the salesperson were all fantastic in helping make my dream come true. More

Thank you again for a great sales Experience. Thank you for helping my family. It has always been a great place to purchase and service my vehicles. Thank you for helping my family. It has always been a great place to purchase and service my vehicles. More

Working with Mr Mohamed khattabi was an absolute pleasure! is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside pleasure! is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my corolla took about 3-hours. The best part – simo stay in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to simo if you are considering buying a new or previously owned automobile. More

Rick Nicely was my service person he was very helpful & knowlegeable. Waited on me promptly . knowlegeable. Waited on me promptly . More