AutoNation Toyota Thornton Road

I think I received a lemon. I will never buy a car from this dealership again. I will never buy a car from this dealership again. More

From the beginning, the transaction was shady. The car that I was assured was available was not the price that was advertised online. Then, the sales person told me he could get me a Rav4 XLE Pr The car that I was assured was available was not the price that was advertised online. Then, the sales person told me he could get me a Rav4 XLE Premium in my budget so I put $1000 down that was non-refundable. The vehicle that I got was NOT an XLE Premium but was an XLE with convenience package. Had I known, I would not have put the $1000 down. Unfortunately, I was over eager when he said it was definitely a Premium 2 times before I put the deposit down and I did not ask for everything in writing FIRST. I felt like I had no choice because I couldn't lose my $1000 and walk away so I had to take the vehicle. My mistake...but that is the last mistake I will make with this dealership. I will not purchase another vehicle here. More

Excellent Attention. And they helped my to buy my Truck. Very Satisfied with all the services They provided. Thanks TOYOTA! And they helped my to buy my Truck. Very Satisfied with all the services They provided. Thanks TOYOTA! More

Very kind and helpful to my car’s needs. I will come back again soon! I will come back again soon! More

Rick assisted me this time and he was great. My car was serviced and done at an appropriate time. My car was serviced and done at an appropriate time. More

Good and efficient services promptly. My services were done in a timely manner. Good explanation of services options and recommendations My services were done in a timely manner. Good explanation of services options and recommendations More

Poor service all around and I had to bring my truck back because they did not fix it right and I had to wait 6 hours and it still wasn’t right poor service will not go back at all because they did not fix it right and I had to wait 6 hours and it still wasn’t right poor service will not go back at all More

Service is down to a science. They are extremely courteous and always on time and efficient! They are extremely courteous and always on time and efficient! More

An awesome team of salesmen and staff! Extremely professional and offered the car and financing I needed! Extremely professional and offered the car and financing I needed! More

I do not recommend AutoNation Toyota Thornton Road to purchase your Toyota. I am familiar with the superb and great service that AutoNation extends as I have purchased 3 brand new Toyota's at other locat purchase your Toyota. I am familiar with the superb and great service that AutoNation extends as I have purchased 3 brand new Toyota's at other locations with my wife, so the service we have received at this location is disappointing to say the least. Communication is lackluster, I received my NEW car two weeks later than estimated (after I called - no emails (although I emailed the General Manager - with no response), texts or follow ups), in which they said I was upgraded because the one I wanted wasn't available, however, the upgrade came with an increased interest rate and monthly bill that was not explained - and my credit ran again. My car also came with sticker residue inside the glove compartment which still has not been rectified - although I made a verbal complaint to the sales associate and finance associate. Almost two weeks later I received another call about verification for financing. A procedure that they said was new. When I explained my frustration, they insinuated that I did not want to answer (as if he had something to hide). This could have been avoided if it was communicated during the signing process that there is a new procedure where they call you to verify information. The whole process was unnecessarily long, and for the price, I could've been 'upgraded' to the car I originally wanted. I hope that this location improves on communication, as it is in the utmost importance to do so. It would dispel a lot of miscommunications, confusion and frustration. More