AutoNation Toyota Thornton Road

The service department is always friendly and gets my service completed as quickly as possible. The waiting area could use some updating, but it's comfortable, the bathrooms are clean and the coffee is service completed as quickly as possible. The waiting area could use some updating, but it's comfortable, the bathrooms are clean and the coffee is always ready. More

My Service Representative, Ravon Tolliver, is the best! !!! Great customer service! Everyone is always very courteous and helpful! !!! Great customer service! Everyone is always very courteous and helpful! More

Service consultant was very courteous and informative, the service did not take long and I was given updates throughout the process the service did not take long and I was given updates throughout the process More

Took 2 plus hours to get my 5000 mile service, which was just a tire rotation! Huge part of my day, and they didn’t even reset my service needed message on the car. Very disappointed. Will be getting servic just a tire rotation! Huge part of my day, and they didn’t even reset my service needed message on the car. Very disappointed. Will be getting service at another dealer from now on. More

I had the most wonderful experience with you guys! My service technician, Mr. Tolliver, was very professional, respectful and detailed orient concerning my vehicle. He helped me in all areas of my v My service technician, Mr. Tolliver, was very professional, respectful and detailed orient concerning my vehicle. He helped me in all areas of my visit. Thank you so very much Mr. Tolliver for your dedication in what you do! More

My experience with the dealer was really nice. Te reception the person was polite affable. I didn’t have to wait no more that 15 minutes then gave me ride to home and after when the car was fixed Te reception the person was polite affable. I didn’t have to wait no more that 15 minutes then gave me ride to home and after when the car was fixed the called and picked up to get my car. More

Jareem was amazing. He was able to assist me the same day with my vehicle needs. A Jareem is what every company needs He was able to assist me the same day with my vehicle needs. A Jareem is what every company needs More

I had an appointment at 12 for a recall. I left my car at 10 and told them I would be back (going off for a while with my daughter). The young man said he would call me. At 2pm I had not hea I left my car at 10 and told them I would be back (going off for a while with my daughter). The young man said he would call me. At 2pm I had not heard anything, so we went to eat at Cracker Barrell next door while waiting. She took me at 3.30 to see what was going on and they had not done anything to my car. VERY DISAPPOINTING! That's why I left it where it would be finished! The young man at the counter was very nice but they Service guys) had let all these ppl in front of me. She took me home and the guy called me one hour later stating that it was finished....Maybe if they had of done that to being with it wouldn't have caused me another trip. Again, it was NOT the guy at the counter it was the guys doing the actual Maintenace. More

I have a GR86 2022 and just a week ago I went for my second service which was difficult to schedule. Every time I schedule a service I have to talk to someone in the chat and someone is supposed to call second service which was difficult to schedule. Every time I schedule a service I have to talk to someone in the chat and someone is supposed to call back. No one ever calls back so this process alone takes way too long. Once we arrive for the appointment they never specify what service we're having so we have to ask. They also take hours just for routine maintenance. When we left my husband looked to see if everything was actually done. The oil was dirty and the air filter is jammed in. Looks like they didn't do anything, but mess things up. I am so disappointed in Toyota's service and customer service. More