AutoNation Toyota Thornton Road

I always have a great experience at this dealership! The worst experience is the wait time. But every is very friendly and very helpful! The worst experience is the wait time. But every is very friendly and very helpful! More

Rick was professional and listen to my questions and followed up. He was able to provide options for me to make a clear financial decision and next steps. followed up. He was able to provide options for me to make a clear financial decision and next steps. More

It's a very clean and professional business. I would definitely recommend this dealership for anyone wanting a vehicle. Ask for Vanessa! I would definitely recommend this dealership for anyone wanting a vehicle. Ask for Vanessa! More

The service dept appointment started out as my worst customer service experience with your business. I was assigned to a service person named Richard. He was very RUDE to me I stsrted yelling I need a customer service experience with your business. I was assigned to a service person named Richard. He was very RUDE to me I stsrted yelling I need a manager. I had an appointment for service that was different from the work order. He berarted me because I couldn't tell him the name of the employee from your business that called me and that I didn't want or required was he had in writing. I advised him that I would take my keys and Leave. He said "Then LEAVE' I had stopped coming to the Thornton Road location because when I had previously appontments I would wait for hours before they got to my car so after I receivedthe call from them I said I would give them another chance. Richard needs to removed from working with customers. He isn't cusotomer friendly. The Service Manager Sam came to my rescue and assisted me with my needs and provided me with a follow-up service appointment and introduced me to Anthony who with assist me in the future. Thank you Sam!!! More

I have been a customer for over a year. Booking appointments can be a challenge at times. The service rep that assisted me on my last service appointment was Jay. He was professional, revie Booking appointments can be a challenge at times. The service rep that assisted me on my last service appointment was Jay. He was professional, reviewed the costs involved with my service before the work was done, and had my car completed when promised. More

Overall my family had a good experience today as were purchased a car. We had an issue with the finance policy. But we were able to work it out. The employees were courteous and professional. purchased a car. We had an issue with the finance policy. But we were able to work it out. The employees were courteous and professional. More

Easy shopping experience! ! And our salesman Sonny was super patient & helpful!!!! I love my new car!!!!!! ! And our salesman Sonny was super patient & helpful!!!! I love my new car!!!!!! More

The dealership and attendant were attentive and returned the car to me very quickly so I could get on with my day. the car to me very quickly so I could get on with my day. More

Dennard was great fory routine maintanence visit. He made sure that I was aware of the deals and offers that I qualified for and gave me accurate, upfront pricing. He made sure that I was aware of the deals and offers that I qualified for and gave me accurate, upfront pricing. More

I purchased my car from this dealership in 2018. Therefore, I always utilize this location to get my car serviced. They are friendly, knowledgeable and communicate throughout the service appointment Therefore, I always utilize this location to get my car serviced. They are friendly, knowledgeable and communicate throughout the service appointment. I highly recommend Toyota Thornton Rd dealership and service center. Also, those $20.00 off coupons always come in handy. Thanks for continuing to show great customer service long after the purchase of my car. More