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AutoNation Toyota Thornton Road
Lithia Springs, GA
1,049 Reviews
As one of the largest Toyota dealerships in the Atlanta area, AutoNation Toyota Thornton Road can cater to all of your automobile needs. Our showroom is located in Lithia Springs, at the corner of Thornton and Blairs Bridge. Featuring one of the largest inventories of new and used Toyota cars, trucks, and SUVs around, AutoNation Toyota Thornton Road is the go-to place for all things Toyota. Whether you're experiencing a Toyota for the first time, or are a long-time Toyota owner, our team at AutoNation Toyota Thornton Road looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,049 reviews
March 08, 2023
I made an appointment for an oil change and tire rotation. I got to the dealership on time for my appointment. My check in process took way to long, as my service advisor was nowhere to be found. rotation. I got to the dealership on time for my appointment. My check in process took way to long, as my service advisor was nowhere to be found. Then I was told my car would be ready in an hour or an hour and a half. After two hours, I went looking for my service advisor and again couldn't find him. Eventually, he showed up and asked him if my car was ready since it had been 2 hours. He said yes and gave me a list of things that needed to be done. My car had been ready, but he never came to inform me. I received good service my first time, but not this time. I'll have to find a new place to take my car to. More
by huffnhuff
Employees Worked With
Rick
March 07, 2023
When I first went in there to say what I want vehicle I put it in writing and specify, I wanted a navigation system and a rear entertainment system along with gray/sliver color of the car with black/darker put it in writing and specify, I wanted a navigation system and a rear entertainment system along with gray/sliver color of the car with black/darker color interior. Those are the things that was most important to me and has to be in this minivan. I made that clear in writing and also plenty of times in person or on the phone. I was told to get those features I would have to get the platinum or limited edition. So okay but I would have to wait sometime because there was a shortage of this model. So I received a call from a manager stating that there was an anniversary edition coming out and it was better than the limited edition. I asked him will get have the navigation system and rear entertainment package he said yes. He then said it was white I said no I will not accept that color he said okay I’ll call and make sure it’s sliver with black inside. So he called back and said he was able to change it. I once again said my navigation system and rear entertainment system is in it. He said yes you’re going to like it. I have this in a text message too stating that I was charged for the rear entertainment system too. They also was much higher then the base price of another dealership which they stated they would match the price if I provide the difference to them they didn’t. They waited until this minivan came in to tell me it didn’t have my rear entertainment system in it because they can’t install it either because this model doesn’t have it as an option because “ it has a sunroof and a lot of wires in the celling etc” but the still charge me for it after they then said oh I’ll give you an owe paper like a iou that they would give me four headrest tv which is much different than an rear entertainment system package that they still leave in the bill and charge me. This was very dishonest , lying and untruth worthy. Along other things. They have all these discussions with me only but my husband decided to be solo one loan we both have very good credit. They only wanted him in the room since he was the one signing and we have both our little kids there too. So he went in the room to sign. They put a base price listed and then put extend warranty listed, they didn’t listed what the add on were when it can to the car where they got that base price listing just threw a whole number which include was much higher than the price of these car compared to an estimate I’ve gotten from another dealership and included this rear entertainment system package. I spoke to the Toyota corporation today also and was told the vehicle was priced much higher than the listing that why it was much higher than the other dealership quote I’ve provided them and they also added accessories such as phone plugs wires and mats to it in which I didn’t know that was charge to me. Corp went over the items that I could of had and I told them yes I have those and I didn’t ask for them they just threw it in without saying that I was paying for it and or if I even wanted it even though those items aren’t exactly on the very higher end they should of been asked. But there Rear entertainment system package.was over $1300 or 1400 it was more somewhere around there or more. Toyota Corp told me I was charge over 8k over the price. Basically, this dealership lied, sneaky and did whatever it took to make a deal. They aren’t trustworthy. They didn’t do good by their customers. I would never recommend this dealership. I’ve always owned/bought new cars from other dealerships and never seen this before in the 43 years of my life or even heard this before from any friends or family members ever happening to them. More
by Lmariac80
Employees Worked With
Jennifer Nelson
March 02, 2023
My check in process was seamless. My coordinator Ravon was polite and professional. He kept me updated on the process and provided me with a discount due to the timely manner of my v My coordinator Ravon was polite and professional. He kept me updated on the process and provided me with a discount due to the timely manner of my vehicle being serviced. More
by Mnovoa59
Employees Worked With
Raven
March 01, 2023
Alex Nelson helped me tremendously buying my first vehicle. It was a easy going process throughout the whole thing. I absolutely love my Toyota Camry! Thank you!! vehicle. It was a easy going process throughout the whole thing. I absolutely love my Toyota Camry! Thank you!! More
by Benjaminnelson641
Employees Worked With
Alex Nelson
February 28, 2023
My sales rep Elias Barnes was AMAZING! I came in with a budget that I thought would be difficult to work with and walked away with a BEAUTIFUL 2020 Equinox (that I absolutely LOVE) in like I came in with a budget that I thought would be difficult to work with and walked away with a BEAUTIFUL 2020 Equinox (that I absolutely LOVE) in like new condition, with LOW Miles! Never in a million years did I think something like that was in my budget. 10/10 Would Recommend! More
by mirandajones
Employees Worked With
Elias Barnes, Wesley Kim
February 28, 2023
The service department is always friendly and gets my service completed as quickly as possible. The waiting area could use some updating, but it's comfortable, the bathrooms are clean and the coffee is service completed as quickly as possible. The waiting area could use some updating, but it's comfortable, the bathrooms are clean and the coffee is always ready. More
by jtugg
Employees Worked With
Jose Rodriguez
February 26, 2023
Took 2 plus hours to get my 5000 mile service, which was just a tire rotation! Huge part of my day, and they didn’t even reset my service needed message on the car. Very disappointed. Will be getting servic just a tire rotation! Huge part of my day, and they didn’t even reset my service needed message on the car. Very disappointed. Will be getting service at another dealer from now on. More
by Kwaddell
Employees Worked With
Rick
