AutoNation Toyota Thornton Road

Bait and switch Con artist Don't go to this dealer, for the second time I get there and the car I made an appointment for was all of a sudden sold. Last year I see a car at the Don't go to this dealer, for the second time I get there and the car I made an appointment for was all of a sudden sold. Last year I see a car at the website I send an inquiry they call me tell me car will be ready to look at I get there all of a sudden it is sold and again today 7/25/15 they did the same thing well there loss I already had the blank check in my pocket from my financing so there loss on $13,000, no one ever asked them to hold a car but if you can call when I want to buy you can call before I get to the dealership. I will be going back to Enterprise car sales in Marietta no haggle no hassle and they stick to there word. Auto nation your a joke you treat people with respect customers make you or break you. More

At least their cars are reliable because their staff is not My husband purchased a Tundra about a year ago and has it serviced at Autonation Toyota and raves about the people there. When it came time for me to My husband purchased a Tundra about a year ago and has it serviced at Autonation Toyota and raves about the people there. When it came time for me to trade in my Escape, I decided to try Toyota since my husband is always please with their service. On 7/5/15 I purchased a used Camry Hybrid. On the test drive I asked if the car had the "push to talk" feature (Voice dialing/Voice command) as I do a lot of business from the road and it's vital for me. My sales rep Coco stated it had blue tooth and the phone buttons on the steering wheel so yes, that feature was part of the car. I liked the hybrid but I wanted to add navigation and leather to it so I worked that into the deal for them to install it. My husband and I purchased the car and drove home. We were very please with the fuel economy of the vehicle. Upon confirming my appointment to drop off my car to have these items installed I spoke with Coco again on Thursday and I asked her about the "push to talk feature" because I couldn't seem to get it to work. She said she would look into it and get back to me. I also asked about our refund check too. Again, she told me she would get back to me. I received no phone call from Coco until my son dropped my car off at Toyota on Sunday. Coco called me about insurance and while I had her on the phone I again asked about the voice command. She asked me if I had the arrow buttons and the phone buttons on the car. She stated she didn't know the model of my car well but if I had those buttons I had the voice command and that when I came in to pick up my car she would show me how to use it. I asked about paying additional for a back up camera to be installed and she said she would look into it. This morning Coco calls me and informs me we can install the back up camera for addition monies and I agree to bring a check up to the dealership. Once again, I try and confirm that she will be able to show me how to use my voice command. She says she needs to go out to the vehicle and look at it since it's been a . I'm a bit confused at this point but I don't say anything. About an hour later she phones me and states my car does not have the voice command feature and it cannot be installed. Again, I reiterate to her how important this feature is and it would've been a deal breaker had the correct information been conveyed to me during the test drive. I further explain I'd like to cancel the deal. At this point in the conversation she hangs up on me. I call the dealership back and ask to speak to the general manager. Naturally "he's in a meeting" but the receptionist was happy to take my name and number to have him call me. A few moments later I receive a phone call from Ramone, the sales manager. Ramone was calling to explain the difference between blue tooth and voice command. At this point I'm extremely frustrated and Ramon and I get off on the wrong foot but we did turn the phone call around and he agreed to do some research on my issues. A little while later he phones me and tells me he's certain I cannot have the voice command feature installed in my car. At this point, I don't even know what to say because this literally will impact my daily work so I ask him what his suggestion is to solve this issue because clearly the item I purchased was misrepresented not to mention the sales rep hung up on me. He did not have a solution for me. I am quite remiss that my experience was horrible and no one in that building had a solution for my problem. I will never buy anything else or recommend this dealership to anyone. Sadly, this experience has also ruined my husband's viewpoint as well and he will not buy any more of their trucks for his business. More

Love My Corolla - Love These Guys! I could make a deal anywhere using the internet. I choose to travel to Autonation Toyota Lithia Springs Georgia from Kansas City. Buying my car was l I could make a deal anywhere using the internet. I choose to travel to Autonation Toyota Lithia Springs Georgia from Kansas City. Buying my car was like a mini-vacation. Brad made the deal with me with a few emails, text messages, and one final telephone call. He surprised me with the color which I loved! Te Coy was quite helpful, and fully explained all the features (especially the Bluetooth). Kevin Smith, and Winston made us feel right at home. Will Payne got us though the "dreaded" finance office in no time! The price was right, the deal was right, and the staff was great! We will buy our next vehicle here, and recommend to friends and family. More

Had a key made and dealership made incorrect key Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! More

Great Experience and no games Was in the market for a new Corolla and I emailed various dealers. Ishmael Cross responded with a price none of the other dealers could beat. He was Was in the market for a new Corolla and I emailed various dealers. Ishmael Cross responded with a price none of the other dealers could beat. He was great through out the process. I was expecting a bait and switch but nope they honored their offer and they deliver the car at the price promised. When I went to pick up the car with my son, who the car was for Ishmael took the time to go over the car, the warranty, the maintenance, lemon law, how to work things, etc. When he went to put my son in the car saw it wasn't cleaned to his satisfaction, Ishmael took the car to the prep area and had it fixed. He then went over how things worked and made sure my son had the phone hooked up with the car. My son was treated like a million bucks. He drove off smiling. Will Payne, the finance manager, was straight forward and efficient. Got everything done and worked with my credit union to make sure the loan got through. I will definitely be back when I'm in the market in the future. I will also tell all my friends to make the drive down to them. More

Great Great Great If you want a professional and fun time go and see Peter...He is a bowl of joy and fun...Not to mention the manager Winston...Super Duo Team...If you If you want a professional and fun time go and see Peter...He is a bowl of joy and fun...Not to mention the manager Winston...Super Duo Team...If you want a great experience with a flare this is your dealership. No Hassle...Great Deal...Thanks Guys More

Although my buying experience was fair I have to give this dealer a big thumbs down due to the fact that I referred other buyer that did purchase from them also. I was told I would get a $100 referral. L this dealer a big thumbs down due to the fact that I referred other buyer that did purchase from them also. I was told I would get a $100 referral. LIES! I called and hassled with them on so many occasions that they wore me down and I finally gave up. They fed me every kind of excuse to keep from paying up. I mean it's just a measly 100 bucks which is just drop in the bucket for them. They would send me back and forth between departments and just kept giving me run around. They never intended to pay up in my opinion and used this game to get rid of me. I vowed I wouldn't give up but I tried on and off for about a whole year until I was sick of fooling with them. I will likely never buy from them again. I mean was it really worth it for them? I think not. More

Don't waste your time with these con-artists. I don't live close and negotiated on the phone for Tundra. Tripled verified everything since it wasn't close by and I babysit my 13 month old granddaug don't live close and negotiated on the phone for Tundra. Tripled verified everything since it wasn't close by and I babysit my 13 month old granddaughter. I even made an appointment with dealership to sign the paperwork and go. When I arrived they said they sold the truck "last night" and wanted to sell me another one for almost $3000 more. Talk about shady bait and switch. They had me drive all this way to the dealership only to hit me with the ahhh shucks we just sold that car we agreed upon. I almost decided to pay the difference since I had dragged my wife and granddaughter all the way to the dealership. I even spoke with the manager and magically the sales person who sold the car could not be reached. I left dealership without being suckered into purchasing a truck for close to $3000 more. My word is my bond, it's sad Autonation's word means nothing. More

After much on-line research and visits to several near-by and not so near-by dealerships, my decision to buy a Prius V5 from Team Toyota was in great part due to the professional, friendly, and excellent cus and not so near-by dealerships, my decision to buy a Prius V5 from Team Toyota was in great part due to the professional, friendly, and excellent customer service I received from Kevin Echols. Kevin did not try any coercive tactics in negotiating with me and seemed genuinely concerned that I leave satisfied with my purchase. And I am most definitely satisfied with my new Prius!!! Kevin sets the standard for car salesmen. Thank you, Kevin and Team Toyota More

We used truecar.com to find a price we would be comfortable paying, then went looking for a dealer who would honor the truecar price. Our local dealer didn't have the Corolla L we were looking for comfortable paying, then went looking for a dealer who would honor the truecar price. Our local dealer didn't have the Corolla L we were looking for but promised one the next day, their color choice, at a price above what we were willing to pay. We went to have a look anyway and, upon arrival at the dealership, no car and none expected for another couple of days. Found Team Toyota online and had a price worked out before we ever went to the showroom. Kevin E. not only agreed to work with our price he actually got us into a Corolla LE at a price that beat the truecar.com estimate from some dealers on the Corolla L. No upsell, totally our decision. Kevin was there to help us find and get us into the exact vehicle we were looking for. Team's inventory far exceeded the availability of models and colors from other dealers. Huge selection, professional sales staff, prompt service - a truly pressure-free customer-centered sales approach. We hope Kevin's still at Team when we're ready for our next vehicle purchase. Team's is our go-to dealership for a new Toyota. Give 'em a look and I think they'll be yours too. More