AutoNation Toyota Thornton Road

Ammar alaghawani was very helpful and friendly all the staff was very good. I got a great deal on my vehicle. Thank you for everything staff was very good. I got a great deal on my vehicle. Thank you for everything More

Customer Service is TERRIBLE If I could give ZERO STARS, I would. This has got to be the most unprofessionally ran service department I've ever dealt with. Attempting to get a s If I could give ZERO STARS, I would. This has got to be the most unprofessionally ran service department I've ever dealt with. Attempting to get a service advisor to answer the phone is like pulling teeth. I'm doing more leg work and I'm the customer. Sad part is I'm trying to get something done that's not even my issue, it's a manufacturer defect!! I left a message with a service manager 4 hours ago and no call back. I called 5 different times to speak with the front desk who then try to transfer me to several different advisors who then do not answer the phone. One lady actually said "I'm looking at an advisor who is standing next to the phone, he should answer." Well guess what, he didn't. I then spoke to a member of the Parts Dept who physically walked down to the Service Manager's office and said he was sitting there on the computer and would transfer me. You guessed it, he didn't answer the phone either. And after leaving him yet another message, I'm sure i will not receive a call back AGAIN. No wonder they have such a poor score on Yelp! This is absolutely ridiculous. I'll gladly go to another service department in another city to get what I need. Judging from their lack of follow up and professionalism, they don't read these reviews and don't care about any of their customers. PLEASE GO TO ANOTHER DEALERSHIP/SERVICE DEPT. More

Horrible Customer Service Went to cancel my products’s more than a month ago and have been jacked around. I keep calling and there is never any finance manager available to spe Went to cancel my products’s more than a month ago and have been jacked around. I keep calling and there is never any finance manager available to speak nor the General Manager. Very unprofessional on there part. More

Poor Service My 2017 Toyota Highlander's "tire light" appeared. I took the vehicle in on March 4, 2019 to determine the cause of this light being on. I received a My 2017 Toyota Highlander's "tire light" appeared. I took the vehicle in on March 4, 2019 to determine the cause of this light being on. I received a call, indicating that the right rear tire needed to be patched. So, I paid ~$30-$35 to have this service completed. My vehicle was at Toyota for the entire day. Less than two days later, the tire light appeared once again. I ignored it for a few days because the weather dropped into the low 30's and I was once informed that a change in weather may trigger the tire light. However, after the weather warmed up and the light still remained, I scheduled another appointment to bring my vehicle back in. On March 18, 2019, I returned to have my vehicle inspected yet again. I was told that whomever patched the right rear tire did not patch it properly. I was not charged for this visit, but the inconvenience of having to bring my vehicle in twice (for the same issue) was an issue for me. Less than a day later, the tire light appeared AGAIN. By this point, I was very frustrated with Toyota. I called and demanded to speak with a manager. He (Andy Phillips) was not in the office, so I left a voicemail for Andy both on 3/18/19 and on 3/20/19. Today is 3/25/19, and I have yet to receive a return phone call from Andy or a representative at Toyota. I am very much disgusted by the service I've received at Toyota, not only for my Highlander, but also with my Avalon. I've been in the family of Toyota for 18 years, and this Thornton Road location continues to disappoint me. More

Awesome Experience My experience with this dealership was awesome. My dads person Yolanda was awesome. She provided superb customer service, very friendly and knowledgea My experience with this dealership was awesome. My dads person Yolanda was awesome. She provided superb customer service, very friendly and knowledgeable. If you want a great experience, go and ask for her. You will not regret. She made our experience memorable, fun, and quick. More

Paid for service but they did not handle air bag recall My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowe My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back. More

Just Purchased Camry 2018 Financing is very easy, Prices are low also then other dealers. I will recommend others to buy your next vehicle from toyota thronton Auto Nation Financing is very easy, Prices are low also then other dealers. I will recommend others to buy your next vehicle from toyota thronton Auto Nation More

Positive buying experience all around Emailed the dealership after discovering truck online. Initially I was looking for a new truck, but they had a used one that was just a year old with Emailed the dealership after discovering truck online. Initially I was looking for a new truck, but they had a used one that was just a year old with exactly what I wanted on it. Set up a test drive through email with Zanobia. When we arrived for the test drive, Zanobia was with another customer, so we met the very friendly Myron. The two of them made this a very easy, low pressure buying experience. After three days, I'm very happy with my purchase. More

Shorted my payoff Dealership got my 10 day payoff on my trade-in. Took 19 days to pay it off, now there is an $80.23 balance. My finance mngr claims it's the sales rep Dealership got my 10 day payoff on my trade-in. Took 19 days to pay it off, now there is an $80.23 balance. My finance mngr claims it's the sales rep responsibility, sales rep says it's finance responsibility. Neither one will return my phone calls. Now I'm stuck paying the money so THEY can receive the title and sell my other car. I am beyond frustrated. This is NOT how you get great customer service!! More

Great buying experience! We had the privilege of working with Myron two weeks ago. We came in looking for a four runner, Myron was so helpful, kind and patient with us. We wer We had the privilege of working with Myron two weeks ago. We came in looking for a four runner, Myron was so helpful, kind and patient with us. We were on the fence when Myron got the car off the showroom floor and took us for a test drive. He totally sealed the deal! Thank you for helping me find and purchase my dream car! More