AutoNation Toyota Thornton Road

Awesome Experience My experience with this dealership was awesome. My dads person Yolanda was awesome. She provided superb customer service, very friendly and knowledgea My experience with this dealership was awesome. My dads person Yolanda was awesome. She provided superb customer service, very friendly and knowledgeable. If you want a great experience, go and ask for her. You will not regret. She made our experience memorable, fun, and quick. More

Paid for service but they did not handle air bag recall My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowe My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back. More

Just Purchased Camry 2018 Financing is very easy, Prices are low also then other dealers. I will recommend others to buy your next vehicle from toyota thronton Auto Nation Financing is very easy, Prices are low also then other dealers. I will recommend others to buy your next vehicle from toyota thronton Auto Nation More

Positive buying experience all around Emailed the dealership after discovering truck online. Initially I was looking for a new truck, but they had a used one that was just a year old with Emailed the dealership after discovering truck online. Initially I was looking for a new truck, but they had a used one that was just a year old with exactly what I wanted on it. Set up a test drive through email with Zanobia. When we arrived for the test drive, Zanobia was with another customer, so we met the very friendly Myron. The two of them made this a very easy, low pressure buying experience. After three days, I'm very happy with my purchase. More

Shorted my payoff Dealership got my 10 day payoff on my trade-in. Took 19 days to pay it off, now there is an $80.23 balance. My finance mngr claims it's the sales rep Dealership got my 10 day payoff on my trade-in. Took 19 days to pay it off, now there is an $80.23 balance. My finance mngr claims it's the sales rep responsibility, sales rep says it's finance responsibility. Neither one will return my phone calls. Now I'm stuck paying the money so THEY can receive the title and sell my other car. I am beyond frustrated. This is NOT how you get great customer service!! More

Great buying experience! We had the privilege of working with Myron two weeks ago. We came in looking for a four runner, Myron was so helpful, kind and patient with us. We wer We had the privilege of working with Myron two weeks ago. We came in looking for a four runner, Myron was so helpful, kind and patient with us. We were on the fence when Myron got the car off the showroom floor and took us for a test drive. He totally sealed the deal! Thank you for helping me find and purchase my dream car! More

Threaten, Belittled and Embarrassed by Key Employee! I am writing this on behalf of my mother as to advise everyone of some of the business practices that key employees are and have engaged in at AutoNat I am writing this on behalf of my mother as to advise everyone of some of the business practices that key employees are and have engaged in at AutoNation Toyota Thornton Road. This incident took place on May 7, 2017. My mom came to the dealership in hopes to speak with the finance department personnel to better understand and hopefully resolve some concerns she had regarding the gap policy she opted in through this location upon purchase of her vehicle, particularly as she needed to consider this option following a recent car accident that totaled her vehicle. After speaking with Mr. Daniel Feliciano from the Finance Department, he explained that she elected to buy the additional insurance but someone in his department made a mistake, and as a result she did not have an active gap policy. She was told that there was nothing else that could be done. Disappointed and confused she left his office. After reviewing her contract and receiving advice from her lawyer, she was advised to go back to Mr. Felliciano and obtain contact information for AutoNation Toyota’s general manager and the legal department so she could contact someone who would be more equipped to understand the legal implications of the matter. Shortly after leaving Mr. Felliciano’s office, she went back to the finance department and was received by TIM HACKNEY --- Customer Financial Services Director. When she requested that he provide your contact information he refused to do so. He told her that everything had to go through him. When she made the request again, he became very HOSTILE and AGGRESSIVE towards her. He began raising his voice and displayed the utmost contempt for her. He then THREATEN to boot her vehicle if she did not leave the premises. It is important to note that he did all of this in front of his employees, and very likely, other customers. Not one of the employees came to her rescue, in fact, all were too embarrassed to even look at her when she approached them for a second opinion. My mom felt so threatened by Mr. Hackney’s behavior she contemplated calling the police to the scene, but decided against it, and left the premises. She was so distraught by this incident that for days she felt fear, embarrassment, and sadness. To this day, she's yet to be contacted by anybody from AutoNation Toyota. She never received a formal apology about the gap insurance or the way she was treated by Mr. Hackney on May 7, 2017. We believe she deserves one. SAVE YOURSELF A TRIP and DO NOT go to this Toyota location for your vehicle needs. Following this incident, I read numerous reviews about the unprofessional behavior witnessed from various staff members at this location. More

Terrible Service ! I had an appt to get an oil change . It was slower than usual when I got there so I thought I'd be out of there quicker then usual . Usually the wait I had an appt to get an oil change . It was slower than usual when I got there so I thought I'd be out of there quicker then usual . Usually the wait is two hours which is absurd in itself . I was called out where I an employee Matt showed me two filters he gad taken out of my car to tell me they needed replacing . I called to run it by my husband who said no he would replace them himself . This seemed to make Matt irate but he told me he'd have my paperwork done up in five minutes . Now wouldn't that lead you to believe your vehicle woukd be ready when your paperwork was . Anyways I went and sat back in the lobby . 20 minutes go by so I go out into the service center asking about the paperwork . The employee I'm speaking to now is Evan and he asks someone to go find out where my car is . Employee comes back and literally is having trouble finding my car . He asks again about my car - Year - color / tag etc . He leaves and comes back and claims it's now getting the oil changed . I go sit back down . I would say 40 minutes go by and I'm called out . I pay for the oil change and am told my car isn't ready . I go sit back in the lobby . Another oh hour almost goes by so I text my husband to let him know I'm still at the Toyota place and my plans for the day are ruined . Minutes later he texts to find I'm still there . He calls the service center and gets no answer ( I find this out later ) , so he calls the sales manager . The sales manager has to walk down there and get Evan on getting this resolved . Even comes into the lobby and walks up to the wrong lady calling her Mrs Maxwell ( my name ) . I have to walk over and tell him I'm Mrs Maxwell . He asks if the man that had me pay gave me my keys . I said if he gave me my keys , would I still be here ? To end this I got my keys ,my car had been sitting out there ready for god knows how long . Total disorganized, total lack of friendly customer service employees . I don't know how these people have jobs . At least the ones I dealt with . Never going back to this location !! More

Service is the worst I have ever had I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to be helped. Once i asked to speak to Mgr it took 15 more mins for him to come mind you i was now late for my first service and late for my appointment but was 15 mins early getting here. And still have 45 mins to wait for them to finish my car will travel miles out of my way before I use them for anything else and will never get another car from them run from auto nation toyota on thorton rd do not use them for anything More

Purchase from xxxx By far the worst experience ever purchasing a car. Don't get me wrong I loved my salesperson Bre so if you decide to go there ask for her she's sweet. By far the worst experience ever purchasing a car. Don't get me wrong I loved my salesperson Bre so if you decide to go there ask for her she's sweet. However, I spoke with Bre several before I went into the dealership explaining my situation to her letting her know I had a truck to trade but no money to put down. I finally go into the dealership and after her manager had her ask me 3 times to put money down she finally came back and said he's letting me get the car zero down. I leave with the car they call me back 30 days later saying the bank doesn't want to pick up my loan without a down payment. What?! No one ever told me the deal wasn't complete they said they didn't tell me because they thought they could close it on their own. I took the car back today, after them telling me they would report it stolen(which its registered to me 🙄) they threw away my plate on my trade in, car was on E and they refused to compensate me and instead threatened litigation for the days I had the car and the miles that were put on it. (Like I did something wrong.) I'm pissed and I'm going over their heads it should be illegal to do that without disclosing that the deal isn't finalized. This won't be the last they hear from me!!! More