AutoNation Toyota Thornton Road

Pure harassment. .. After completing a survey from Autonation I was contact via text about him seeing my survey. What follows is the communicaiton between he (Juan) .. After completing a survey from Autonation I was contact via text about him seeing my survey. What follows is the communicaiton between he (Juan) and I. Juan: Hi, welcome to AutoNation Toyota Thornton Road! I'm your Service Advisor, Juan. Please text me with any questions and click https://www.autonation.com to share feedback & see your service visit information along the way. - Juan Juan: Goodmorning Mr Stone I saw your feedback and just wanted to apologize , we didn't have much communication in person till the very end but you were definitely not a nuisance or anything , again sorry you felt like that ! - Juan Me: Please refrain from contacting me further. It is unnecessary and unwelcomed. I assure you that if I were to ever engage with the dealership again, I would have no dealings with you whatsoever. The likelihood of me ever using the dealership again (due to having to interact with you) is minimal. Additionally, if you wish to send someone an apology, please take the time to compose it correctly. Your apology appears unprofessional and hastily written, lacking sincerity and proper punctuation. Clearly, it was not a sincere apology, and therefore, it is not accepted. Again, please refrain from contacting me further. Sincerely, Juan: Yes Sir . Happy Holidays and blessing to you and your family. - Juan Me: What part of “DO NOT CONTACT ME FURTHER” do you not comprehend? I will be contacting your manager as you continue to make issues. You need to look up “STOP” and “CEASE.” Do not contact me ever again. I am determined to make you stop since you cannot seem to understand the meaning of my communication. Needless to say I have been unable to get a manager as of posting. More

Pure harassment. .. After completing a survey from Autonation I was contact via text about him seeing my survey. What follows is the communication between he (Juan) .. After completing a survey from Autonation I was contact via text about him seeing my survey. What follows is the communication between he (Juan) and I. Juan: Hi, welcome to AutoNation Toyota Thornton Road! I'm your Service Advisor, Juan. Please text me with any questions and click https://www.autonation.com to share feedback & see your service visit information along the way. - Juan Juan: Goodmorning Mr Stone I saw your feedback and just wanted to apologize , we didn't have much communication in person till the very end but you were definitely not a nuisance or anything , again sorry you felt like that ! - Juan Me: Please refrain from contacting me further. It is unnecessary and unwelcomed. I assure you that if I were to ever engage with the dealership again, I would have no dealings with you whatsoever. The likelihood of me ever using the dealership again (due to having to interact with you) is minimal. Additionally, if you wish to send someone an apology, please take the time to compose it correctly. Your apology appears unprofessional and hastily written, lacking sincerity and proper punctuation. Clearly, it was not a sincere apology, and therefore, it is not accepted. Again, please refrain from contacting me further. Sincerely, Juan: Yes Sir . Happy Holidays and blessing to you and your family. - Juan Me: What part of “DO NOT CONTACT ME FURTHER” do you not comprehend? I will be contacting your manager as you continue to make issues. You need to look up “STOP” and “CEASE.” Do not contact me ever again. I am determined to make you stop since you cannot seem to understand the meaning of my communication. Needless to say I have been unable to get a manager as of posting. Juan: Hi, welcome to AutoNation Toyota Thornton Road! I'm your Service Advisor, Juan. Please text me with any questions and click https://www.autonation.com to share feedback & see your service visit information along the way. - Juan Juan: Goodmorning Mr Stone I saw your feedback and just wanted to apologize , we didn't have much communication in person till the very end but you were definitely not a nuisance or anything , again sorry you felt like that ! - Juan Me: Please refrain from contacting me further. It is unnecessary and unwelcomed. I assure you that if I were to ever engage with the dealership again, I would have no dealings with you whatsoever. The likelihood of me ever using the dealership again (due to having to interact with you) is minimal. Additionally, if you wish to send someone an apology, please take the time to compose it correctly. Your apology appears unprofessional and hastily written, lacking sincerity and proper punctuation. Clearly, it was not a sincere apology, and therefore, it is not accepted. Again, please refrain from contacting me further. Sincerely, Juan: Yes Sir . Happy Holidays and blessing to you and your family. - Juan More

Quiero compartir mi experiencia porque me siento muy decepcionado con la forma en que se manejó la compra de mi vehículo. El vendedor Landy Soto me ofreció una Toyota RAV4 idéntica a la del esposo de mi decepcionado con la forma en que se manejó la compra de mi vehículo. El vendedor Landy Soto me ofreció una Toyota RAV4 idéntica a la del esposo de mi prima, asegurándome varias veces que tenía el sistema Blind Spot Monitor, que detecta si vienen vehículos al colocar la direccional hacia la derecha o izquierda. Le dejé muy claro que ese era el detalle más importante para mí antes de hacer el cambio, y él me aseguró que el vehículo sí lo traía. El día de la entrega, el señor Soto me llevó la camioneta a las 10 de la noche al lugar donde yo estaba. En ese momento lo vi como un buen gesto, pero por la hora y la confianza que tenía en él, no revisé todo con detalle. Al día siguiente me llevé varias sorpresas: el vehículo no traía los tapetes originales, una de las llantas estaba con solo 22 PSI, y lo peor de todo, no tiene el sistema Blind Spot Monitor que me garantizó que sí venía incluido. Aclaro que entregué un Toyota Corolla LE 2025 con menos de 10 000 millas, en perfecto estado y con sus tapetes originales que me habían entregado en otra sede de Toyota. Además, pagué unos $150 más por esta RAV4, creyendo que estaba recibiendo una versión superior y más equipada. Hoy me encuentro con una deuda de 60 meses por un vehículo que no cumple con lo prometido y que realmente no representa ninguna mejora significativa, más allá de un poco más de espacio. He intentado comunicarme con el concesionario, pero nadie asume responsabilidad ni me ofrece una solución. Esta situación me ha generado mucho estrés y frustración, porque confié en la palabra del vendedor y en el respaldo de la marca Toyota. Hoy me siento engañado y defraudado, con una deuda a largo plazo por un vehículo que no tiene lo que se me prometió. Comparto esta reseña para que otros clientes tengan cuidado: no confíen solo en lo que les digan de palabra, revisen el carro con calma antes de firmar y asegúrense de que todo lo prometido esté realmente incluido. Lo que me pasó fue injusto y poco profesional, y espero que Toyota tome cartas en el asunto y me dé una solución justa. More