AutoNation Toyota Tempe - Service Center

15 years ago I bought a new car from Toyota Autonation and have had every maintenance done there. I would not go anywhere else even though I moved an hour away. Jose Elias is the BEST! and have had every maintenance done there. I would not go anywhere else even though I moved an hour away. Jose Elias is the BEST! More

Two weeks ago I went for a battery exchange, due to my battery dies, and I purchase life warranty battery , some of the people they were lying to me they say come back Thursday, and the batteries going to battery dies, and I purchase life warranty battery , some of the people they were lying to me they say come back Thursday, and the batteries going to be here. It was an awful awful service for communication, I went back four times until I got my battery, More

Answered all my questions and responded with easily digestible information. Very kind and made sure to take care of my car and me. digestible information. Very kind and made sure to take care of my car and me. More

Jorge did a wonderful job. He was attentive and very helpful. He was also very quick! He was attentive and very helpful. He was also very quick! More

This is the first time I have used this dealership and I have zero complaints. Everyone was helpful, efficient and very thorough. I will definitely be coming back here again. have zero complaints. Everyone was helpful, efficient and very thorough. I will definitely be coming back here again. More

Great service from Randy and team as always. Ready on time, easy check in and check out. Ready on time, easy check in and check out. More

I showed up for my scheduled appointment a little late, only to see a lot of vehicles in front of me, but because I had an appointment, I was taken care of quickly. It was a very efficient process! only to see a lot of vehicles in front of me, but because I had an appointment, I was taken care of quickly. It was a very efficient process! More

Excellent service, Randy communicated with me prior, during and after the service was done, making sure everything was ok with my vehicle. Thank you. during and after the service was done, making sure everything was ok with my vehicle. Thank you. More

First service on my new Tundra. Top of the cab of the truck was damaged at the dealership during service. Looks like it was hit while being lifted, or a heavy tool was dropped on it Top of the cab of the truck was damaged at the dealership during service. Looks like it was hit while being lifted, or a heavy tool was dropped on it. Dealership argues that the damage was there before being serviced because there was rust under the ding. Not true. Obviously, fresh damage, dinged, paint cracked, but not lifted. Service Manager chipped back the paint and made the damage worse. I asked to speak to the GM and was told he was in a meeting. That was two days ago. Still haven’t heard back from anyone. I want to know why there is rust under my paint. I wouldn’t have seen the rust if my truck had not been damaged. Is there more rust. It’s near the back window. Is there a leak?How did rust get there? At the least, I believe the damage cause by the service manager, when he chipped away the paint, needs to be repaired. More

Inconvenient experience. First time that I serviced my new truck. Service scheduler couldn’t tell me the policy around a rental car while my truck was being worked on. I left First time that I serviced my new truck. Service scheduler couldn’t tell me the policy around a rental car while my truck was being worked on. I left a vm for the advisor, but he never returned my call. My truck had 6 recalls, and I was charged $49 for a rental car for the day because it wasn’t deemed a safety issue. Parts had to be ordered and so now I have to schedule another visit. On top of that, they don’t even wash your car! It’s not the money that’s the issue. It’s the fact that after spending 70k+ on a vehicle, they expect loyalty on the service, but there’s just no convenience factor. I spent $49 plus a couple of hours of my day to be told that the issues were recall related and that I needed to go back once the part was in. More