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AutoNation Toyota Spokane Valley - Service Center

Spokane Valley, WA

4.3
393 Reviews

393 Reviews of AutoNation Toyota Spokane Valley - Service Center

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July 17, 2023

Almost $800 is way too much for a new antenna! This is not a reasonable amount More

by Ldsscouter1Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 20, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9359. We hope to hear from you.

July 14, 2023

They were patient and listened to my desires, gave me a fair appraisal of my car for trade in, helped me find a way to take a new car home that day. My past car was a Toyota too. I knew I wanted to sta More

by tassmus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie and Kelly
Jul 18, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 11, 2023

They are great. Took my car back right away. All questions or concerns addressed. Will use again. More

by green_butterfly_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 13, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

July 02, 2023

Waited for truck to be serviced. Was not told when done. Had to go find someone and inquire and find keys. Person who rotated tires dinged one of my wheels. Not cool. More

by grgrbunco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jul 05, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

June 22, 2023

great service representatives and fixed a minor repair affordably would recommend to anyone needing service More

by jayhanson1970
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
not sure
Jun 26, 2023 -

AutoNation Toyota Spokane Valley responded

Hello, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Toyota Spokane Valley and we hope to be of service again in the future.

June 19, 2023

I visited another Toyota dealership sometime ago and I had a very different experience. AutoNation provided great customer service and on time service as well, as I waited for my car I enjoyed coffee and More

by Sherenejones15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Keller
Jun 23, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 17, 2023

Honest. Gets the job done and no beating around the bush about condition of vehicle and what service is required. More

by geovalbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Everyone I had contact with were great.
Jun 23, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Brought in my 2021 for warranty service. My service manager was kind and informative. Work was completed as expected and in a quick timeframe. Much different experience than I have had wi More

by Kurtisesta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Burns
Jun 23, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

On time, respectful, clean, comfortable waiting area, and restrooms, no pressure, reminders of appointment, very satisfied More

by dawncolivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Royce
Jun 23, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2023

The service tech broke my caliper on a brake fluid flush job. The dealership wouldn't allow me to leave with the vehicle. They comp'd the work but required me to pay to replace the caliper. Unbelievable. TH More

by Wrestler1_85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave (Front office), Josh (Service Tech)
Jun 22, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota Spokane Valley. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.

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