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AutoNation Toyota Spokane Valley - Service Center
Spokane Valley, WA
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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397 Reviews of AutoNation Toyota Spokane Valley - Service Center
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March 12, 2022
Always get excellent service and the employees are always friendly and helpful and will answer all of my questions. Always I am kept informed of what work is being done and if they find something else unexpe friendly and helpful and will answer all of my questions. Always I am kept informed of what work is being done and if they find something else unexpected. Matt Keller is excellent with great customer service. More
by Tshields2121
Employees Worked With
Matt Keller
March 11, 2022
Took my Highlander in for oil change and tire rotation. It was recommended that the front and rear differentials be serviced. Since we didn't have it done as suggested the last two time oil was changed, It was recommended that the front and rear differentials be serviced. Since we didn't have it done as suggested the last two time oil was changed, I thought it a good idea to take the advice this time and have it done. Had to wait long, but the waiting area is very comfortable so didn't mind it. More
by dondee
Employees Worked With
Matt Keller
March 11, 2022
I am very happy with the way the service department personal has been turned around. David Merkel was great to work with as he kept me post thought the whole process and gave me extra advise as to futu personal has been turned around. David Merkel was great to work with as he kept me post thought the whole process and gave me extra advise as to future maintenance for my vehicle. I appreciated his customer service. More
by nm.94902
Employees Worked With
David, Merkel
March 10, 2022
Staff was very courteous and all went well. My only complaint would be how long it took for my oil change and inspection. Would I go back again? Yes. My only complaint would be how long it took for my oil change and inspection. Would I go back again? Yes. More
by gwenniejl
Employees Worked With
David
March 04, 2022
Pretty good, easy to schedule service with, explained service well, wait time was exactly as promised. Cleanliness after service was terrible, other Toyota service departments I've used always cleaned th service well, wait time was exactly as promised. Cleanliness after service was terrible, other Toyota service departments I've used always cleaned the interior, washed the windows and offered to wash the car. More
by grantutter
Employees Worked With
Jeff Cane
March 02, 2022
I have had a lot of issues with this location in the past but I decided to give them another chance and they did great. Very friendly and knowledgeable staff. but I decided to give them another chance and they did great. Very friendly and knowledgeable staff. More
by Dan
Employees Worked With
David Merkle
February 23, 2022
Normally I would give AutoNation Toyota a five star review. I am always pleased with service advisor I work with most often. However, my appointment yesterday resulted in an additional service for whic review. I am always pleased with service advisor I work with most often. However, my appointment yesterday resulted in an additional service for which I did not approve. The service performed was something called ‘Frigi-Fresh.’ When I went to retrieve my vehicle, I was immediately hit by an extremely toxic chemical fragrance. I returned to the service department to inquire on this fragrance and was told it was a spray used in the vents to prevent the smell of mildew. My wife and I are both chemically sensitive and this toxic spray has given me headaches for the past two days. We only have this one vehicle and I use it for my job as a courier. To be honest, I am livid right now. To have been exposed to this toxin without my consent is infuriating. Most people are unaware that there are hundreds of unidentified chemicals in every ‘fragrance’ out there (no matter what the product: laundry detergent, dryer sheets, plug-in air fresheners, perfumes or colognes) and being exposed to them causes your immune system to lower. I did pay for this service before knowing I was charged for it and when I returned home I contacted the service manager at Toyota who offered me a credit on my account. The bottom line is that the damage is done and apparently I just have to wait for the smell to dissipate. In the meantime, my wife cannot drive our car. My purpose in writing this review is to first, implore future customers who are chemically sensitive to please inform the service department of your medical issue BEFORE any service is performed and second, to inform the dealership of the toxins they are exposing to themselves and their paying customers. More
by Customer
Employees Worked With
Matt, Parnell
