AutoNation Toyota Spokane Valley - Service Center

Autonation Toyota always does a great job servicing our trucks in a timely fashion Gets us in and out Thank you ! trucks in a timely fashion Gets us in and out Thank you ! More

Very proficient and professional; the service was friendly and quick. They had a nice area for sitting and waiting, including wifi. friendly and quick. They had a nice area for sitting and waiting, including wifi. More

Service staff greets you with “ How are you and how can we help you today”, very friendly team, very accommodating and provides the customer with updates, facility is kept very clean. Would recommend us we help you today”, very friendly team, very accommodating and provides the customer with updates, facility is kept very clean. Would recommend using this location for all service needs. Thank you More

When I made the appointment, I clearly indicated I wanted Toyota's recommended 40,000 mile maintenance plus replacing all 3 windshield wipers. After just a simple walkaround of the car, the service speciali Toyota's recommended 40,000 mile maintenance plus replacing all 3 windshield wipers. After just a simple walkaround of the car, the service specialist said I needed differential fluid changed, brake system flushed and fluid replaced, that my tires were at 2/32 and needed replacement, rear wiper needed replacement. Well first of all, I knew my tires were getting to where they needed replacement soon, but ALL were at 3/32+. Then I said I ONLY wanted recommended 40,000 maintenance, nothing more nothing less. He sort of argued saying he didn't know if or what I had done at 30,000 miles. I told him that I had all maintenance performed at that same place so they should have those records. Then he said 'so you only want an oil change'? I said the recommended Toyota maintenance also had rotate tires and yes, I wanted that as I had already scheduled. Then he said 'so you don't want wiper replaced'? I again told him I had already requested all 3 wipers to be replaced. When service was done, he was apologetic which is the only reason I am giving 2 stars vs the 1 star that is probably deserved. It just bugs me when service centers try to upsell you on things, even before performing an inspection on the vehicle (other than a simple walkaround). More

No haggle price is not good when trying to trade in a vehicle. When I tried to trade in my vehicle I was offered less than half its worth. They were not willing to budge so I will take my money elswher vehicle. When I tried to trade in my vehicle I was offered less than half its worth. They were not willing to budge so I will take my money elswhere More

The service rep was very helpful and explained everything to me. I was able to get a ride home and a ride back to pick up my car. to me. I was able to get a ride home and a ride back to pick up my car. More

Good but had to wait over two hours for oil change. That is too long when you have a shedualed appointment. That is too long when you have a shedualed appointment. More

I have going to Toyota in Spokane for over 20 years. I have always received great service! Matt Keller always solves any problem and keeps everything running top notch. Jeff Zimmerman and the guys in I have always received great service! Matt Keller always solves any problem and keeps everything running top notch. Jeff Zimmerman and the guys in the garage make sure any problem is fixed. As mentioned in another survey. I don't feel like I am getting my Rav-4 worked on, I just dropped into to have coffee with friends. Great place, great crew, great people and EXCELLENT WORK! Thanks so Much! ~ Bill Bennett More

Got both my tacoma’s there and they always take care of me. Service advisor Helped get my truck done quickly. me. Service advisor Helped get my truck done quickly. More

Our service was excellent BUT on the way home from the dealership, my wife experienced a weird event the car started running rough, acted as it would stop running and when she accelerated from the stop a dealership, my wife experienced a weird event the car started running rough, acted as it would stop running and when she accelerated from the stop a large cloud of black exhaust smoke came from the tailpipe. It seemed to clear up but gave us some concern as now we do not know what the car doing or if we will have some other problem. More