AutoNation Toyota Spokane Valley - Service Center

Great service handling a recall notice for my Tacoma. They also offered my full synthetic oil change at half the price of the drive through places. They caught an issue my battery, it failed their test They also offered my full synthetic oil change at half the price of the drive through places. They caught an issue my battery, it failed their test and needed to be replaced (I knew it was weak and happy they caught it before winter). No surprises and pressure to perform other services which was unexpected. Took a bit longer than they stated but overall as pleasant as a trip to a dealership can be! Well done! More

Rotating staff in management as well as techs. Most all techs leave dirty footprints or handprints inside your vehicle (including my most recent visit). Anytime we’ve taken a vehicle for service t Most all techs leave dirty footprints or handprints inside your vehicle (including my most recent visit). Anytime we’ve taken a vehicle for service they claim the same brake material levels every time, sometimes the amount has increased even! Not sure how brake pad material can grow?! One time a tech left their cigarette wrapper in my glovebox and a pair of greasy pliers on my floor mat! Clearly many employees are just checking boxes and don’t take personal responsibility in any of their work. Unfortunately some work, like recalls, have to be done at the dealership. More

They are very accommodating, willing to work around you schedule to get you in. Also, I appreciated their friendliness. schedule to get you in. Also, I appreciated their friendliness. More

Dave Merkel is always amazing and helpful. Keeps me updated so there are no surprises with what's going on. Keeps me updated so there are no surprises with what's going on. More

I brought my vehicle in for maintenance and was greeted right away. Upon check in I was told it would be approximately 2 hours. I am happy to say my vehicle was finished in just over an hour. right away. Upon check in I was told it would be approximately 2 hours. I am happy to say my vehicle was finished in just over an hour. More

Jamie was great. Recommended an extra service that has ended up improving our gas mileage and the car is running smoother. And she applied a coupon that I had forgott Recommended an extra service that has ended up improving our gas mileage and the car is running smoother. And she applied a coupon that I had forgotten to ask about. Thank you! More

Went in for an oil change and waited like 5-10 minutes for my appointed advisor granted I was 5 minutes early. Multiple other staff though asked if I had been helped and sorry for wait. After oil change m for my appointed advisor granted I was 5 minutes early. Multiple other staff though asked if I had been helped and sorry for wait. After oil change my service light was not reset as well as someone left their oily hat in my Toyota vehicle. I didn’t get a multi point inspection which I thought was included. Not as big of a deal, I was just curious about the life I have left in my brakes pads. I will probably try a different dealer for my next oil change and service. More

Nice people who do thier job well. I appreciate getting a ride to work and a pick up to bring me back to the dealership. I appreciate getting a ride to work and a pick up to bring me back to the dealership. More

I was contacted too many times about my appointment. .A simple reminder text is OK. There were very friendly but not necessary. .A simple reminder text is OK. There were very friendly but not necessary. More

David Merkle was very helpful and friendly with my service appointment and explained everything very well!! Great to work with and everyone there was awesome. service appointment and explained everything very well!! Great to work with and everyone there was awesome. More