AutoNation Toyota Spokane Valley - Service Center

Maintenance department friendly, over tasked, slow, over 4 hours to get tires replaced. Won’t 4 hours to get tires replaced. Won’t More

I have been with the company since 2012 and received excellent service. My go to person is Matt Keller who has always done right by me. Overall, staff is friendly and area is clean. excellent service. My go to person is Matt Keller who has always done right by me. Overall, staff is friendly and area is clean. More

Dave Merkle is so energetic and he is fantastic at explaining what is going on with your vehicle. Dave does an awesome job with follow up, and a keeping his customers updated as their vehicle is in explaining what is going on with your vehicle. Dave does an awesome job with follow up, and a keeping his customers updated as their vehicle is in the shop. I love taking my vehicle in and giving him the keys, because he makes me feel everything is going to be looked at thoroughly, and repaired correctly. Thank you Dave, for loving your job and excelling at it. Brian Clark More

Nice people great waiting room. Very informative. Thank you I do wish I could afford to do all of my maintenence Very informative. Thank you I do wish I could afford to do all of my maintenence More

David in auto parts had great customer service! He was timely and very friendly! I was in and out when I picked up my car. He was timely and very friendly! I was in and out when I picked up my car. More

The staff is always very friendly and helpful. They get you in and out of the shop for service in a very timely manner. They get you in and out of the shop for service in a very timely manner. More

The service was OK. I didn't take as long as it has in the past. The service writer was very unfriendly. He did not go over the service and inspection with me after the I didn't take as long as it has in the past. The service writer was very unfriendly. He did not go over the service and inspection with me after the work was done. When my vehicle was ready he said "initial here and here" for the papwork (did not explain what I was initialing) and "here's your keys". Nothing else. Not sure if he was having a bad day or is always like that but still no reason to treat customers in that manner. More

I was recently at the service department and I bought the oil change service agreement. My truck is a diesel and not a Toyota so every time I go in for service they never have the oil or the oil filter. Ever oil change service agreement. My truck is a diesel and not a Toyota so every time I go in for service they never have the oil or the oil filter. Every time I schedule the appointment online I put in the comments reminding them that it’s a diesel and they need to get the oil and the filter and the last three oil changes it has not been there so I have had to sit in the service department for over three hours waiting for my vehicle. I was told by my service advisor that they don’t see those comments that are put online when scheduling the appointment so what good is that More

AutoNation Toyota Spokane Valley has been my service center for over 10 years. All the people there are friendly, knowledgeable, efficient, and often go the extra mile to find me savings. I actually tri center for over 10 years. All the people there are friendly, knowledgeable, efficient, and often go the extra mile to find me savings. I actually tried going to a different auto service for awhile after we moved further away from Autonation, but am now driving the extra miles to go back to the amazing team at Spokane Valley. More

Have been using since Appleway Toyota. Best service department - Matt takes excellent care of customers. Best service department - Matt takes excellent care of customers. More