AutoNation Toyota Spokane Valley - Service Center

Guys are ways quick to help and understanding, nice waiting room just a great customer service. waiting room just a great customer service. More

Very quick and easy for both drop off and pickup. The driver even came to pick me up after the car was ready to go! The driver even came to pick me up after the car was ready to go! More

This particular service visit was very frustrating. I checked in a little early, and all went well. The service was to take 1-2 hours, depending upon what was found. After 2.5 hours, I went back to I checked in a little early, and all went well. The service was to take 1-2 hours, depending upon what was found. After 2.5 hours, I went back to the service desk to check on the delay. I learned the car had been ready for almost an hour. The service rep said he had been too busy processing new arrivals to let me know it was ready. Needless to say, I think this was inexcusable. More

J. Burns helped me get the best out of my warranty coverage. She went out of her way to get my vehicle back on the road coverage. She went out of her way to get my vehicle back on the road More

Very friendly, efficient! Great follow through and communication. They asked if I needed a shuttle and was able to provide me one. Great follow through and communication. They asked if I needed a shuttle and was able to provide me one. More

So so service experience. They should give a detailed sheet of the inspection of one’s vehicle They should give a detailed sheet of the inspection of one’s vehicle More

Work completed quickly and professionally and explained in detail. The staff was efficient and courteous. in detail. The staff was efficient and courteous. More

It was quick an a very good experience all the way around had them do add on to the vehicle an only added an hour to my wait had them do add on to the vehicle an only added an hour to my wait More

Jamie Burns was a real help for my wife. If we need help that is who I will ask for. If we need help that is who I will ask for. More

I scheduled an appointment online and had the option to select a shuttle ride or wait for my car. I chose the shuttle as I didn't have time to wait for the service. When I arrived (on time) for my service select a shuttle ride or wait for my car. I chose the shuttle as I didn't have time to wait for the service. When I arrived (on time) for my service they somehow didn't realize I needed a shuttle and told me my service would be 60-80 minutes or I could wait for the shuttle for 50 minutes. I was told the shuttle is first come first serve....but if you don't have an hour to wait for your car how do you have an hour to wait for a shuttle? It's completely pointless and made me feel as if their commitment to get me where I needed to be in a timely manner didn't matter at all. I ended up not getting my service and will not be back. More