AutoNation Toyota Spokane Valley

Ron Lollis (sales) and Jason Bisquera (finance manager) were very instrumental in purchasing two Toyota vehicles from Auto Nation in Spokane, WA. I had such a great buying experience with my Tundra in Jan were very instrumental in purchasing two Toyota vehicles from Auto Nation in Spokane, WA. I had such a great buying experience with my Tundra in January 2014, my wife and I returned in March 2014 and purchased a RAV4. Of course we are both Toyota fans but we felt we were treated with care, respect, and valued as customers. Ron and Jason are super in meeting all our requirements and matching us to meet our automotive needs. We can't say enough about Ron and Jason and have already referred our neighbor as she is looking to buy a new car, a Toyota!! Thanks again, Ron and Jason.!!!!!! More

I recently bought a used 99 Toyota Solara. I drove it for two weeks without a problem. I took it to have the oil changed a few days after I bought it and they showed me that the transmission fluid needed flu two weeks without a problem. I took it to have the oil changed a few days after I bought it and they showed me that the transmission fluid needed flushed and changed. A week later or so I took it to the Toyota service department at Autonation Toyota to have the job done. I also informed them I just bought it and to inspect it for me. I got a call from the service guy that coincidentally I needed a new starter because they could not get it started again. Even though I saw them drive it away and I never had any problem starting it before. The price to fix it was 500-600 dollars he quoted. I told him I would deal with it and that I was skeptical because it started just fine for me for two weeks. When I came to pick it up he told me that they figured out a way to get it started and would show me how to. I went out to get my car and they showed me to tap on the starter while turning the ignition on. This did not work as there were at least 3 guys looking at it. Another mechanic came over and proceeded to tighten the nut for the terminal battery connection. There was also corrosion at that terminal of the battery. The car started right up with no hesitation. They told me that it was that connection being loose and corroded that caused it and to replace that part. They also had a 12 dollar charge for shop supplies for the tranny flush that when I asked what it was for they could not tell me specifically. This should have been included with the overpriced 169.95 tranny flush but was added after the fact. I am very disappointed and will never go there again. I cannot prove the nut was already loose but I saw them turn the wrench a few times. John More

Great Experience! A+, worked with Ron Lollis and Dustin Esco, bought a Prius Plug-In from out of state! Would recommend buying again, made buying out of state super easy. Esco, bought a Prius Plug-In from out of state! Would recommend buying again, made buying out of state super easy. More

We made an appointment for a service and then drove across town to have it done. When we arrived they then told us that our free services had expired even though we are below the milage limit. They l across town to have it done. When we arrived they then told us that our free services had expired even though we are below the milage limit. They looked up our vehicle while on the phone to make the appointment so they should have told us on the phone that there would be a charge. Our family will not be back to this auto group for anything! More

We had a great experience buying our new Rav4. My husband made the deal on the phone and when we arrived, everything was as promised. We were able to complete the sale quickly and carry on with our husband made the deal on the phone and when we arrived, everything was as promised. We were able to complete the sale quickly and carry on with our weekend. Thanks! More

I went to Appleway Toyota Scion with the intention of buying a 2013 toyota tacoma 4x4. I had an appointment setup for 10 am Saturday with Tim Wheeler. When I arrived he basically greeted me at the door. buying a 2013 toyota tacoma 4x4. I had an appointment setup for 10 am Saturday with Tim Wheeler. When I arrived he basically greeted me at the door. He asked me what I wanted to do first ? Review Specs (did he know I was an engineer?) option packages, warranties, prices he was all about me. He did not have a preset agenda on how to "handle" me. Tim is friendly and easy to talk with. I drove a new extended cab and loved it; as we pulled back into the lot I noticed a used 2002 Tacoma SR5 double cab off in a corner. It is in absolutely superb and in my garage now. Tim did not discourage me in any way from going for this truck instead and basically spending $15k to $20k less. He was delighted I found what I wanted. The deal went through easily. I came back later to pick it up ( they had not had it long enough to do their safety inspection) and the place was packed; every office was taken. I thought "great I will be waiting 30 minutes because he won't leave with all these customers here". Well he kept his promise that he would run my other car home for me as soon as I got there. Now that was notable. He already had my money and all he was going to get out of taking me home was losing a possible sale. Oh and a happy customer. Yeah I love my truck and absolutely recommend him as a no pressure, pleasant and knowledgeable salesperson. More

I've purchased several vehicles from Appleway Toyota, but this was one of the best car buying experiences I've ever had - anywhere! I recently purchased a 2005 Acura TSX. My salesman, Tim Wheeler, is hon but this was one of the best car buying experiences I've ever had - anywhere! I recently purchased a 2005 Acura TSX. My salesman, Tim Wheeler, is honest, trustworthy, and straight-forward. Jason Bisquera handled all the paperwork swiftly and precisely (as usual). What a great team!!! If you're considering purchasing a new vehicle, call Appleway and request Tim Wheeler. More

Good overall experience. Sales personal left us alone to look at vehicles and make decisions. Costco pricing was straightward and quick. Excellent follow up after purchase. look at vehicles and make decisions. Costco pricing was straightward and quick. Excellent follow up after purchase. More

Settling on a price was fast. Getting the paperwork filled out was a joke. I would never advise anyone to purchase their Toyota from Appleway Toyota. Brian Rohn (I might be spelling his last name wrong filled out was a joke. I would never advise anyone to purchase their Toyota from Appleway Toyota. Brian Rohn (I might be spelling his last name wrong) was disrespectful, condescending, and useless. Although I continued to say I already have my loan set up through my credit union he continued to try and get me to sign documents I would refuse to sign. He wasted 45 minutes of my time just to get my correct address for all my documents. Instead of simply getting my correct information and entering it on all my documents, he continued to waste my time saying, "I could probably get you a better interest rate." And asking questions about my loan (which is absolutely none of his business.) Because I was not doing a loan through them he did not want to let me walk out of the store that night with my car. I told him I am not waiting for him to fill out my paperwork. I told him to have it ready for me the next morning @ 11AM. When I got to Appleway Toyota I was greeted by Jason Morgan (A no-B.S. salesman. Which I appreciate.) He brought me to Jason Bisquera another loan department worker who had my paperwork ready to be signed. Jason Bisquera was respectful, efficient, and professional. My paperwork was prepared by Brian Rohn the night before and all the paperwork was incorrect. Every paper had different zip codes for my address, and my name was spelled incorrect on half the paperwork. It did not make any sense to me how he could have screwed up a simple job as to entering my information. I would never advise another to take a loan out through Appleway Toyota. I would only advise having your loan ready through your credit union or bank prior to purchasing your vehicle, or purchase it with cash. If the person dealing with your paperwork is Brian Rohn, ask for someone else to work with you and your paperwork immediately. He will waste your time, he will speak to you in a demeaning tone, and he will fill out your paperwork incorrectly. More