AutoNation Toyota Spokane Valley

matt keller is great bob allen is always on the ball with customer service talk with customer service talk More

As usually everything was at time and clear explained. Good and friendly environment and professional staff. Thank you! Good and friendly environment and professional staff. Thank you! More

Ez to schedule, Fast friendly service. Accomplished what we needed. Nice clean facility. Thank you! what we needed. Nice clean facility. Thank you! More

I had a mediocre experience with this dealership. It is unfortunate, because everyone I worked with was friendly and helpful except for the salesperson I worked with the most. He gave me very little inform unfortunate, because everyone I worked with was friendly and helpful except for the salesperson I worked with the most. He gave me very little information throughout the process and I felt like I was in the dark most of the time. The delivery of my car was delayed by several weeks, which I know was not the fault of the dealership, but my salesperson did not always keep me updated on the new delivery dates even though I told him that the timing was very important to me. When he would update me, he would give me a simple "the new date is [blank]" without any acknowledgment of how frustrating the process was. I know that sounds a little petty, but on top of all the stress of buying a new car in today's market, it would have been nice to get a "hey, sorry about this but the date was pushed back again." I felt like he didn't care about me or my needs at all because he knew that he was going to make a sale whether I stayed with this car or backed out. When I went to actually pick up the car from the dealership, there were a couple of key pieces of information that I needed, which I did not have. Things ended up working out, but the experience would have been much less stressful if he had sent me an email the night before explaining what I would need during the appointment. I told him multiple times that this was my first time buying a car and I was unfamiliar with the experience, but he did nothing to make the process easier or less stressful for me. Overall, I did not enjoy working with him and I would not recommend him as a salesperson to anyone I know. Again, everyone else at the dealership seemed very friendly and helpful, so I would go back to the dealership, but I would make sure to work with anyone other than this salesperson. More

Service appointment was for a recall item on my 2021 Hybrid Prius. While there for this appointment, an oil change and tire rotation was done as part of the complementary two-year service plan. I was tr Hybrid Prius. While there for this appointment, an oil change and tire rotation was done as part of the complementary two-year service plan. I was treated with professionalism and kept informed of the progress of the work. Waiting area was clean, comfortable and warm. More

Everyone was extremely nice, especially Matt Keller and Jeff Cane. It was quick and easy which is why I always keep coming back. I am also a loyal customer because my daughter-in-law, Hilary Dearman has wo Jeff Cane. It was quick and easy which is why I always keep coming back. I am also a loyal customer because my daughter-in-law, Hilary Dearman has worked there for 17 years and she is truly what makes the store an excellent place to go! More

Very helpful in explaining what they will be doing and possible cost and time it may take possible cost and time it may take More

Great service,Jordyn Danielson was very professional and courteous. I bought a 2003 dodge and it runs as if it was brand new excellent quality vehicles courteous. I bought a 2003 dodge and it runs as if it was brand new excellent quality vehicles More

The staff was thorough and helpful in my decision to buy from them. Highly recommend James to find your next toyota. from them. Highly recommend James to find your next toyota. More

Very professional service in a timely manner! The price I was quoted was the price I paid when the service was completed. was quoted was the price I paid when the service was completed. More