AutoNation Toyota Spokane Valley

They are always friendly, efficient and thorough each time I take my vehicle in for service. I appreciate that they have great customer service! time I take my vehicle in for service. I appreciate that they have great customer service! More

Everything was a positive. I had no trouble booking an appointment that wasn’t too far out and at a convenient time. Kept in the loop about what needed to be done. Truthfully I had no trouble booking an appointment that wasn’t too far out and at a convenient time. Kept in the loop about what needed to be done. Truthfully, I was skeptical about taking my baby (2010 Highlander) to a big dealer, but couldn’t have been happier with the experience! More

I had previously been at another dealership in town and changed late last year. To make a long story short, I bought at a time that it took 4 months to actually get the vehicle. Both the salesman and the m changed late last year. To make a long story short, I bought at a time that it took 4 months to actually get the vehicle. Both the salesman and the manager kept me updated during that time. I got exactly the vehicle that I wanted. I'm very happy with it and the service that I had. This visit was for my first Toyota Care appointment. I appreciated the shuttle ride home and pick up when my car was ready. Everything went smooth. More

Alternator on our 2005 Highlander finally kicked out and had to have the car towed in for service after hours. When I arrived next morning they were ready and waiting on me. They quickly diagnosed the iss had to have the car towed in for service after hours. When I arrived next morning they were ready and waiting on me. They quickly diagnosed the issue and let me know the cost. While they didn't have the part in stocked they found one quickly and got me back on the road the next day. Service team was very helpful and friendly and kept me up to date on on the progress of repairs. More

Very nice and prompt. Everything went well and the shuttle drivers got me to work and back to my car. Everything went well and the shuttle drivers got me to work and back to my car. More

I don't rate anything with 5 stars. Service people were great. James was very helpful. If I was to buy a car I would want him as my salesperson. Service people were great. James was very helpful. If I was to buy a car I would want him as my salesperson. More

The service members are professional and knowledgable. They've always taken the time to answer my questions in detail, by giving their own input, along with including any of the other service members skil They've always taken the time to answer my questions in detail, by giving their own input, along with including any of the other service members skills, in the area of my concern. They'll go as far as to set aside their time and go for a short drive around your location to listen to any noises I may be concerned with. Not only do they treat me with dignity and respect, but they do the same with each other. I can tell they work very hard, and still keep a positive attitude. More

I continue to be impressed with the high quality of people and work at Valley Toyota. I had a recall service done ( Venda, rear turn lights and EC reprogramming. I want to specially give a shout out to people and work at Valley Toyota. I had a recall service done ( Venda, rear turn lights and EC reprogramming. I want to specially give a shout out to David Merkle who has been my contact person. He is upbeat, courteous and friendly, professional and ready to help. I interact with dealerships and people for some of my cars that cost many times what this did but the interaction just does not match with my experience here! Kudos to David and team More

Service was excellent! We dropped my 4Runner off around 8:30am and were told pickup would most likely be around 3:00-4:00pm that day. We received a call 2 hours later sayin We dropped my 4Runner off around 8:30am and were told pickup would most likely be around 3:00-4:00pm that day. We received a call 2 hours later saying it was done by 11:00! Mike Rice & the other gentleman (Can't remember the name) were VERY helpful. Look forward to going back. More

At my last visit, I waited 20 minutes past my appointment time for someone to even acknowledge my presence. Then I waited an additional 4 hours for an oil change. If that wasn't bad enough, they tried to c time for someone to even acknowledge my presence. Then I waited an additional 4 hours for an oil change. If that wasn't bad enough, they tried to charge me for my oil change even though I had a free one. When I pointed it out it took an additional 10 minutes to fix the paperwork. I left with such a bad taste in my mouth. More