AutoNation Toyota Spokane Valley

I had a horrible experience with parts department on 10/13/22. On 10/11/22 I came to buy a touch-up paint for my Highlander. I provided my vin number and asked for the paint touch-up. Next day I disc 10/13/22. On 10/11/22 I came to buy a touch-up paint for my Highlander. I provided my vin number and asked for the paint touch-up. Next day I discovered that they sold me a clear coat instead of paint. I returned back with request for exchange because they sold me the wrong product. The guy who’s later identified as parts department manager put me in a huge argument. He told me that he won’t take it back and I need to buy a paint if needed. I told him that they sold me the wrong item. I wanted to buy a paint, not a clear coat! He said that he won’t take it back and if I need a paint then I need to buy it. Really? I explained again. He did not care and became angry and loud. He threw my clear coat paint hard and hit the wall with it. He started yelling that he can’t do any replacements or returns. I asked to see a manager but he told me with a smirk on his face that he is the manager. This guy not suppose to work and serve customers up there! He doesn’t know about customer service! I did not deserve to have a stress by his fault! I hope that Toyota will do something about this! More

Just had my vehicle services for maintenance required, turns out it was for the replacement of the cabin and engine air filter, service completed (included tire rotation). Notice engine idle was not the a turns out it was for the replacement of the cabin and engine air filter, service completed (included tire rotation). Notice engine idle was not the as if was prior to service and the vehicle as not running right, brought it back into the dealer today for resolution, it would appear the engineer added 2 - 3 quarts of oil to an already full crank, why he didn’t check the oil Level before hand is beyond me. service manager assisted in getting the truck right in and had 2 engineers check over the truck to see hay could be causing the idle / running problem, drained the oil and the problems appear has been resolved, now I’m dealing with occasional smoke from the excess oil in the catalytic converter and exhaust system to stop. Issue has been documented just in case of future engine issues More

I had an issue with some miscommunication when purchasing my car. However I was able to speak the with general manager who made it right and went above and beyond to mark sure the issue was resolved. They ha my car. However I was able to speak the with general manager who made it right and went above and beyond to mark sure the issue was resolved. They have won my business and respect. The one thing I would say is for the salespeople and finance department to take time with customers and try to resolve issues if possible so it doesn’t have to go to the level where a general manager has to step in. More

Good service, had a scheduled appointment to check maintenance required message. Only complaint is the amount of time it took for the service( cabin filter replacement and tire rotation), 1.5 hours an maintenance required message. Only complaint is the amount of time it took for the service( cabin filter replacement and tire rotation), 1.5 hours and I missed verifying that the representative give me the additional 15% discount for the coupon I provided, which they didn’t. More

Very accommodating to the customer and when you get to the service center they very approachable. the service center they very approachable. More

Very pleasant service experience! Was checked in quickly and kept informed of service needed and how long it would be. My car was brought right to the door for my disabled husband. Mu Was checked in quickly and kept informed of service needed and how long it would be. My car was brought right to the door for my disabled husband. Much appreciated. I was pleasantly surprised that my car was washed this time. Thank you! More

Great service handling a recall notice for my Tacoma. They also offered my full synthetic oil change at half the price of the drive through places. They caught an issue my battery, it failed their test They also offered my full synthetic oil change at half the price of the drive through places. They caught an issue my battery, it failed their test and needed to be replaced (I knew it was weak and happy they caught it before winter). No surprises and pressure to perform other services which was unexpected. Took a bit longer than they stated but overall as pleasant as a trip to a dealership can be! Well done! More

James Brown from Sales was incredible to work with. Mark in used cars, and the finance team were also very pleasant to work with. I did not love the included "required" 3m protection add-ons, but they Mark in used cars, and the finance team were also very pleasant to work with. I did not love the included "required" 3m protection add-ons, but they will protect the vehicle. More

Rotating staff in management as well as techs. Most all techs leave dirty footprints or handprints inside your vehicle (including my most recent visit). Anytime we’ve taken a vehicle for service t Most all techs leave dirty footprints or handprints inside your vehicle (including my most recent visit). Anytime we’ve taken a vehicle for service they claim the same brake material levels every time, sometimes the amount has increased even! Not sure how brake pad material can grow?! One time a tech left their cigarette wrapper in my glovebox and a pair of greasy pliers on my floor mat! Clearly many employees are just checking boxes and don’t take personal responsibility in any of their work. Unfortunately some work, like recalls, have to be done at the dealership. More

They are very accommodating, willing to work around you schedule to get you in. Also, I appreciated their friendliness. schedule to get you in. Also, I appreciated their friendliness. More