AutoNation Toyota Spokane Valley

Everything went super smooth. It was my first time leasing a car in my own and Shay was very informative and communicative. I love my new carolla cross. It was my first time leasing a car in my own and Shay was very informative and communicative. I love my new carolla cross. More

The service was OK. I didn't take as long as it has in the past. The service writer was very unfriendly. He did not go over the service and inspection with me after the I didn't take as long as it has in the past. The service writer was very unfriendly. He did not go over the service and inspection with me after the work was done. When my vehicle was ready he said "initial here and here" for the papwork (did not explain what I was initialing) and "here's your keys". Nothing else. Not sure if he was having a bad day or is always like that but still no reason to treat customers in that manner. More

I was recently at the service department and I bought the oil change service agreement. My truck is a diesel and not a Toyota so every time I go in for service they never have the oil or the oil filter. Ever oil change service agreement. My truck is a diesel and not a Toyota so every time I go in for service they never have the oil or the oil filter. Every time I schedule the appointment online I put in the comments reminding them that it’s a diesel and they need to get the oil and the filter and the last three oil changes it has not been there so I have had to sit in the service department for over three hours waiting for my vehicle. I was told by my service advisor that they don’t see those comments that are put online when scheduling the appointment so what good is that More

AutoNation Toyota Spokane Valley has been my service center for over 10 years. All the people there are friendly, knowledgeable, efficient, and often go the extra mile to find me savings. I actually tri center for over 10 years. All the people there are friendly, knowledgeable, efficient, and often go the extra mile to find me savings. I actually tried going to a different auto service for awhile after we moved further away from Autonation, but am now driving the extra miles to go back to the amazing team at Spokane Valley. More

Have been using since Appleway Toyota. Best service department - Matt takes excellent care of customers. Best service department - Matt takes excellent care of customers. More

My car broke down for a bad alternator, the team at Autonation Toyota Spokane Valley was able to work me into the schedule quickly and had me back on the road the next day! Thanks again! Autonation Toyota Spokane Valley was able to work me into the schedule quickly and had me back on the road the next day! Thanks again! More

Excellent and professional service. Dealership is very clean and state of the art. Friendly staff Dealership is very clean and state of the art. Friendly staff More

My wife and I stated clearly what we were looking for, preferably a new vehicle, commuter that would be good on fuel mileage. After driving several vehicles the sales lady steered us towards a vehicle th preferably a new vehicle, commuter that would be good on fuel mileage. After driving several vehicles the sales lady steered us towards a vehicle that met some of the issues my wife mentioned, but none of our key criteria. After a bit of going back and forth my wife and I decided to go ahead and buy it. We have been rather frustrated with the lack of dealerships having any decent new inventory on the lot. We have looked for several months and were tired of coming up against another dealership having limited new vehicles from which to choose. During the closing and financing process we were surprised that the dealerships rates were so high. Usually banks are able to finance at a lower rate than credit unions, and a large institution like Auto Nation should be able to outperform a local credit union. We chose a local credit union as they were able to finance at about 3/4% lower. Our scores are in the 800's so I was expecting better rates. Also during the closing process we let the staff know that we were on a time crunch and had been waiting for an extended period as it was. The financing officer kept trying to push additional services even after we stated several times that we didn't want them. I almost walked out at this point. After finally leaving with the vehicle I found the Toyota Apps to all be disabled and the navigation was turned off. $53k, two hours+ of waiting to close, and the radio wouldn't work. Pretty frustrating. Took a few days to get a response from the saleslady as she was on leave and non checking emails once back in the office. The final straw was after driving it for three weeks and putting four tanks of 91 octane premium fuel in the tank this Toyota Highlander is only getting 21 to 21.7 mpg. It was advertised at 26 around town and 28 highway. I have to commute 5 hrs each way for work. A used Highlander with only 10,000 miles that gets 25% less mileage than advertised? The saleslady had showed us that their price was supposed to be at Kelly bluebook, but when I got home I studied it out and found the average price for a 2022 used Toyota Highlander was only 48k. We are planning on bringing the vehicle back in the next week or two and will be looking for something else. More

AutoNation made our buying process smooth and quick. Thanks to Kylee G, and Jason B Thanks to Kylee G, and Jason B More

Always great service and friendly staff. David explain’s everything and looks for the best deals. Auto nation is in a very convenient location for me. I will continue to do business there David explain’s everything and looks for the best deals. Auto nation is in a very convenient location for me. I will continue to do business there. More