AutoNation Toyota Spokane Valley

Very friendly, efficient! Great follow through and communication. They asked if I needed a shuttle and was able to provide me one. Great follow through and communication. They asked if I needed a shuttle and was able to provide me one. More

The experience was great from start to finish, and the team was excellent. Thank you Mike Mackey team was excellent. Thank you Mike Mackey More

So so service experience. They should give a detailed sheet of the inspection of one’s vehicle They should give a detailed sheet of the inspection of one’s vehicle More

The dealership was clean and the people were nice. The actual car deal with the salesman and finance officer going back-and-forth is annoying, but expected. However I loath what I experienced with the The actual car deal with the salesman and finance officer going back-and-forth is annoying, but expected. However I loath what I experienced with the appearance protection product which is listed on the sales order as “optional” - it is not optional - it was mandatory and I was made to pay $499.00! They also tried upselling some other products, such as window tinting, and door handle protectors but they were not on the car so I was able to get those off. I highly suspect that the “appearance protection” was not on the car either but how do you prove it. Not even sure what it is? Scotchgard? Anyway that is what soured my experience! A classic example of feeling scammed, forced to buy additional products to improve their profits. The door plastic can be purchased online for $5-20 but they wanted $299. Anyway they knew if I didn’t buy, someone else would, so they don’t really care if you walk because of it. More

Quick and stressfree service oil change! They gave me a shuttle ride to work! My stereo was ordered amd delivered very fast and I was scheduled as soon at parts were in! Smoothe sailin! Than They gave me a shuttle ride to work! My stereo was ordered amd delivered very fast and I was scheduled as soon at parts were in! Smoothe sailin! Thanks! More

Work completed quickly and professionally and explained in detail. The staff was efficient and courteous. in detail. The staff was efficient and courteous. More

It was quick an a very good experience all the way around had them do add on to the vehicle an only added an hour to my wait had them do add on to the vehicle an only added an hour to my wait More

Jamie Burns was a real help for my wife. If we need help that is who I will ask for. If we need help that is who I will ask for. More

I bought my 1st car from this dealership. Their customer service is the greatest customer service that I have ever seen if in the future. I buy a new car for sure I will contact the dealershi Their customer service is the greatest customer service that I have ever seen if in the future. I buy a new car for sure I will contact the dealership Again More

I scheduled an appointment online and had the option to select a shuttle ride or wait for my car. I chose the shuttle as I didn't have time to wait for the service. When I arrived (on time) for my service select a shuttle ride or wait for my car. I chose the shuttle as I didn't have time to wait for the service. When I arrived (on time) for my service they somehow didn't realize I needed a shuttle and told me my service would be 60-80 minutes or I could wait for the shuttle for 50 minutes. I was told the shuttle is first come first serve....but if you don't have an hour to wait for your car how do you have an hour to wait for a shuttle? It's completely pointless and made me feel as if their commitment to get me where I needed to be in a timely manner didn't matter at all. I ended up not getting my service and will not be back. More