AutoNation Toyota Spokane Valley

R. Max just sold us our new RAV4!! He was an Amazing salesperson!! Very Honest salesperson!! Very Honest More

Like others this was my first large dollar purchase for a car. I contacted Auto Nation in Spokane and worked with Sergey to find the right car. We can't say enough about Sergey, he was kept us updated as to car. I contacted Auto Nation in Spokane and worked with Sergey to find the right car. We can't say enough about Sergey, he was kept us updated as to when the car would arrive and made the experience very pleasant. We picked up the car last week and my wife loves it, and I love the great mpg we will now enjoy for years to come. Thanks Sergey!! TS and DS More

R. Max was such an amazing salesman! So helpful and kind, made the process of finding a new car way less stressful. Will refer him to friends :) made the process of finding a new car way less stressful. Will refer him to friends :) More

This is a long review so hang tight: I was buying my first really nice car. I have a long history of old cars with a lot of miles. My most recent vehicle was a gift from my parents. I've never spent my first really nice car. I have a long history of old cars with a lot of miles. My most recent vehicle was a gift from my parents. I've never spent my own money on a nice vehicle. It was time. I had done my research and felt that the Toyota Rav4 was the right car for me. I wanted to buy from Toyota Spokane Valley because I felt they would be experts and would have high-quality cars. I bought a 2020 Rav4 Adventure with 66k miles. Not brand new but still a $30k really nice car. My sales associate was Paul G. and Paul was awesome. Kind and efficient. Knowledgable. He did a great job and got me into the car I wanted with a payment that fit my budget. Paul gets 5 stars! I called Paul early the next day to let him know that the check engine light was on and I was concerned because we were going out of town. He assured me that it was probably a minor issue and that I could feel safe to drive 600 miles in the next couple of days. He scheduled a maintenance appointment and was really helpful. The maintenance appointment was for 2 pm on the day we were getting back from being out of town and I wasn't able to make it so I rescheduled. The available times for my schedule pushed the date a little too far out for my comfort. I reviewed my contract and saw that I had a 5-day money-back guarantee and was on day 5. I wanted to exercise that return if the check engine light was connected to a larger issue. I called Paul to let him know my feelings and he said to bring the car into the service center asap. I brought the car in and asked for it to be diagnosed right then as it was noon and I wanted to know the code as soon as possible to make a decision about the car. The service desk guys treated me poorly. It was noon and everyone was out to lunch and they talked to me like I was some dumb girl that hadn't just purchased a $30,000 vehicle that had a check engine light on. I asked if someone could just check the code. I know that checking a code is a simple process. Diagnosing the car based on that code is a longer process of course. But I just wanted to know the code and asked for someone to take a look. The pushback I got and the patronizing tone was astounding. I hate asking for a manager but I had no choice. I asked to talk to the sales manager to let him know what was happening and my concern with the 5-day money back guarantee limitations. I wanted to return the vehicle if it had a larger issue and I didn't feel we were going to get that simple code that day. The sales manager did make me feel more valued and walked me through their reasoning and process and offered for me to take a car home while they looked at mine. He also assured me that they would honor the money back guarantee regardless of the number of days it took to diagnose the car. This is where the review really comes into play. I want to shout out Jamie Burns the Service Drive Manager. Jamie is the only one that thought to actually take a look at the car. To take a look at the check engine light message because it turns out, it wasn't a check engine light. It was a "Maintenance required" message that means the car is ready for a tire rotation or oil change. She assured me that my car was not ready for an oil change or tire rotation and that the message wasn't cleared previously. She was so incredibly helpful and smart and kind. She talked to me like a person. How was I to know!? I was just scared I had made a bad choice on a bunk car. I'm in the business of Customer Success. I troubleshoot technology with people every da and we always start with the fundamental basics. Like simple as "Did you try restarting it?" Had someone taken the time to ask me what the message was that I was seeing we could have saved a lot of anxiety, fear, and time. I'm so grateful for Jamie. She helped me feel confident in my choice. I was about to return that car and buy a Subaru. 5 stars for Jamie! More

I am close to the end of my very short warranty period and my Service representative was kind enough to make sure I got my upcoming service before the warranty ran out. I appreciate this kindness so much! and my Service representative was kind enough to make sure I got my upcoming service before the warranty ran out. I appreciate this kindness so much! The world needs more of this! More

Very thorough with finding all problems with my RAV fixed all problems in a fairly short amount of time. Always pleasant to with Matt the service writer . fixed all problems in a fairly short amount of time. Always pleasant to with Matt the service writer . More

Service was fast and on time. They were a pleasure doing business with. Thanks you! They were a pleasure doing business with. Thanks you! More

Arrangements went smoothly. Everyone was very professional. Repairs were accomplished ahead of schedule. Overall a very pleasant experience. Everyone was very professional. Repairs were accomplished ahead of schedule. Overall a very pleasant experience. More

These guys are simply amazing. Took the time to make sure my first time buying a brand new truck was memorable. Took the time to make sure my first time buying a brand new truck was memorable. More

Had my 4Runner in for a routine service (LOF, inspection etc) which was done admirably in a reasonable amount of time etc) which was done admirably in a reasonable amount of time More