AutoNation Toyota Spokane Valley

David Markle make everything easy. He is so dependable. That is why I don'take any other person to do the job. He needs to train the rest of your staff. He is so dependable. That is why I don'take any other person to do the job. He needs to train the rest of your staff. More

Took my car in for 150k mile maintenance. They charged $308 for spark plugs! I was so shocked at the $640 bill that I didn't even question everything they did. When i got in my car, my glove They charged $308 for spark plugs! I was so shocked at the $640 bill that I didn't even question everything they did. When i got in my car, my glove box was on the floor! Seriously? When someone parked my car they didnt even notice my glove box wasnt in? I then went home and realized they didn't do THREE of the agreed upon services that was on my maintenance checklist and the paperwork does explicitly say what services I declined but I did not decline the 3 most important services I needed done such as the brake fluid flush, and other fluid exchanges that the advisor & I discussed. Glad they didn't do it honestly, I'm taking my car somewhere else and never going back to the dealership. More

Auto nation service department is always courteous and prompt with my case and willing to teach me things about my car prompt with my case and willing to teach me things about my car More

The dealership building was clean, the different employees doing their job in a friendly manner. Our salesman, Mike Mazzarella, was friendly, responsive on line and knowledgable about the vehicle. employees doing their job in a friendly manner. Our salesman, Mike Mazzarella, was friendly, responsive on line and knowledgable about the vehicle. Kylie Grissler, the F&I gal, was a delight, and very patient while describing our extended warranty options. More

James Brown is AWESOME! Everyone bent over backwards to get us the best deal!! Love Toyota!! Everyone bent over backwards to get us the best deal!! Love Toyota!! More

I recently had the pleasure of working with Jennifer Sweeney, an exceptional Internet Sales rep, and I must say that my experience was nothing short of outstanding. From the moment she kindly picked us Sweeney, an exceptional Internet Sales rep, and I must say that my experience was nothing short of outstanding. From the moment she kindly picked us up from the Spokane airport, it was clear that Jennifer was committed to providing exceptional customer service. As out-of-state buyers, we had numerous questions and concerns about the 2023 Tundra, and Jennifer went above and beyond to address them all. Her promptness in providing detailed information was impressive, and she left no stone unturned when it came to answering our inquiries. It was evident that Jennifer had an extensive knowledge of the vehicle and its features, making us feel confident in our decision-making process. What truly set Jennifer apart was her pleasant and easy-going personality. Buying a car can often be a stressful and overwhelming experience, but Jennifer's demeanor made the entire process smooth and enjoyable. She was patient and attentive, ensuring that we felt comfortable and well-informed throughout. Jennifer's expertise in the various tech features of the 2023 Tundra was exceptional. She took the time to thoroughly explain and demonstrate each aspect, ensuring that we fully understood and appreciated the capabilities of the vehicle. Her level of knowledge instilled confidence in us, knowing that we were making an informed decision. In summary, I cannot speak highly enough of Jennifer Sweeney as an Internet Sales rep. Her commitment to providing prompt, detailed information, her easy-going personality, and her extensive knowledge of the vehicle's tech features made our car-buying experience truly exceptional. I would highly recommend Jennifer to anyone in search of a knowledgeable, personable, and dedicated professional. She is a true asset to the dealership and a shining example of excellent customer service. More

I had the pleasure of working with Bob Allen, a Sales Rep at Spokane Toyota, and his assistance during the handoff was nothing short of exceptional. Despite Jen needing to step out for a doctor's appointment at Spokane Toyota, and his assistance during the handoff was nothing short of exceptional. Despite Jen needing to step out for a doctor's appointment, Bob seamlessly took over, displaying kindness, friendliness, and helpfulness in getting the sales paperwork started and completed smoothly. More

My wife and I throughly enjoyed our buying experience at AutoNation Spokane. Drake and Matt worked hard to make sure this deal was a success for all. After taking possession of the car I discovered some r AutoNation Spokane. Drake and Matt worked hard to make sure this deal was a success for all. After taking possession of the car I discovered some repairs that had not been completed during AutoNation's inspection. Even though I and the car was over 300 miles away Matt and Drake stepped up and took care of us, paying for the repairs at my local shop. Awesome customer service! More

I've had my 2020 Toyota Tacoma serviced at AutoNation Toyota for the last 3 years and the service has been excellent. Great team of representatives. I highly recommend. Toyota for the last 3 years and the service has been excellent. Great team of representatives. I highly recommend. More

We bought a new Toyota Highlander. The Wayne in sales was helpful in explaining the features and advantages. The service department has kept up on scheduling and completing the schedul The Wayne in sales was helpful in explaining the features and advantages. The service department has kept up on scheduling and completing the scheduled maintenance items. More