AutoNation Toyota Spokane Valley

On time, respectful, clean, comfortable waiting area, and restrooms, no pressure, reminders of appointment, very satisfied restrooms, no pressure, reminders of appointment, very satisfied More

The sales person Kelsey was very knowledgeable and quick to answer all of our questions. She met us right at opening We had a conflict with the pricing and the manager was also good to work with and comple to answer all of our questions. She met us right at opening We had a conflict with the pricing and the manager was also good to work with and completely made it right. More

The service tech broke my caliper on a brake fluid flush job. The dealership wouldn't allow me to leave with the vehicle. They comp'd the work but required me to pay to replace the caliper. Unbelievable. TH job. The dealership wouldn't allow me to leave with the vehicle. They comp'd the work but required me to pay to replace the caliper. Unbelievable. THEN the service garage said my rig was all set and hadn't bled the brake lines properly so there was nothing in the pedal. How did that get out of the shop??? Im livid. More

From initial online contact through purchase they were consistent, fair and followed through on price and trade in offers. I kept waiting for the ol' rope-a-dope that never came. Jeremy was very easy to consistent, fair and followed through on price and trade in offers. I kept waiting for the ol' rope-a-dope that never came. Jeremy was very easy to work with. He was professional and took great care of us throughout the car buying process. Likewise Kylee in finance answered all our questions and completed our purchase without any issues. A good car dealer is rare, but in my experience AutoNation Toyota did great. More

Very professional people and good quality work. Always take good care of our vehicle and it's done around the time they say it will be done. Very nice facility and waiting area. Always take good care of our vehicle and it's done around the time they say it will be done. Very nice facility and waiting area. More

David was my rep and took great care of me. I did not feel pressured for additional add-on services but what was recommended was important. Most importantly my car is running like it should a I did not feel pressured for additional add-on services but what was recommended was important. Most importantly my car is running like it should again and I am extremely happy with AutoNation Toyota Spokane Valley. More

3rd new Toyota I purchased from James B within last 2 years. James is a true professional, great communicator and well prepared. James picked me up at the airport in my brand new Tundra TRD Pro, dealersh years. James is a true professional, great communicator and well prepared. James picked me up at the airport in my brand new Tundra TRD Pro, dealership time spent was minimal due to his preparation. Dealing with F&I Director Jason B was smooth as it could be. Overall great experience! Bob the General Manager also came out and greeted me with thank you and welcome. If you’re looking for a great purchase experience, go see James B for your next new or used vehicle purchase. More

I have consistently great service at the valley Toyota location. Although there are service providers closer to home, I always visit the dealership. location. Although there are service providers closer to home, I always visit the dealership. More

I took my 2023 Toyota Tundra into the dealership for a lift kit installation. I was quoted $2700 for the lift kit and $1700 for installation for a total of $4400 plus tax. I was guessing with some inciden lift kit installation. I was quoted $2700 for the lift kit and $1700 for installation for a total of $4400 plus tax. I was guessing with some incidentals it might be a little over $5000 after a week and a few discrepancies, I went to pick it up and the total bill is $6900. With the help of Jaime Burns (who is the only person there I think I can trust.) I got the bill knocked down another $400. Which is still a disaster. I paid the bill. When I got in my truck, there was greasy feet prints all over my brand new floor mats and greasy handprints on my steering wheel. My floor mats, where it says Toyota, should be white not black. With 157 miles on the odometer, I want my truck still to look like brand new. let's hope the installation of the lift kit is better than the price gouging and the state of my cleanliness. More

This dealer have always been my to go Toyota, even though when I used to live 6 hours away for 4 years. Autonation have always served me well. My recent visit have been ok. Was told before my car was due when I used to live 6 hours away for 4 years. Autonation have always served me well. My recent visit have been ok. Was told before my car was due for oil change at 5K miles and then at 10k miles. My last visit was almost at 15k miles, but was told it's not due until 20k miles due to synthetic oil. I wasn't really going to wait for 10k miles to change it, but every 5k miles. Since the service hasn't been done, but only tire rotation I will be doing the oil change myself. More