AutoNation Toyota Spokane Valley

3rd new Toyota I purchased from James B within last 2 years. James is a true professional, great communicator and well prepared. James picked me up at the airport in my brand new Tundra TRD Pro, dealersh years. James is a true professional, great communicator and well prepared. James picked me up at the airport in my brand new Tundra TRD Pro, dealership time spent was minimal due to his preparation. Dealing with F&I Director Jason B was smooth as it could be. Overall great experience! Bob the General Manager also came out and greeted me with thank you and welcome. If you’re looking for a great purchase experience, go see James B for your next new or used vehicle purchase. More

I have consistently great service at the valley Toyota location. Although there are service providers closer to home, I always visit the dealership. location. Although there are service providers closer to home, I always visit the dealership. More

I took my 2023 Toyota Tundra into the dealership for a lift kit installation. I was quoted $2700 for the lift kit and $1700 for installation for a total of $4400 plus tax. I was guessing with some inciden lift kit installation. I was quoted $2700 for the lift kit and $1700 for installation for a total of $4400 plus tax. I was guessing with some incidentals it might be a little over $5000 after a week and a few discrepancies, I went to pick it up and the total bill is $6900. With the help of Jaime Burns (who is the only person there I think I can trust.) I got the bill knocked down another $400. Which is still a disaster. I paid the bill. When I got in my truck, there was greasy feet prints all over my brand new floor mats and greasy handprints on my steering wheel. My floor mats, where it says Toyota, should be white not black. With 157 miles on the odometer, I want my truck still to look like brand new. let's hope the installation of the lift kit is better than the price gouging and the state of my cleanliness. More

This dealer have always been my to go Toyota, even though when I used to live 6 hours away for 4 years. Autonation have always served me well. My recent visit have been ok. Was told before my car was due when I used to live 6 hours away for 4 years. Autonation have always served me well. My recent visit have been ok. Was told before my car was due for oil change at 5K miles and then at 10k miles. My last visit was almost at 15k miles, but was told it's not due until 20k miles due to synthetic oil. I wasn't really going to wait for 10k miles to change it, but every 5k miles. Since the service hasn't been done, but only tire rotation I will be doing the oil change myself. More

David Markle make everything easy. He is so dependable. That is why I don'take any other person to do the job. He needs to train the rest of your staff. He is so dependable. That is why I don'take any other person to do the job. He needs to train the rest of your staff. More

Took my car in for 150k mile maintenance. They charged $308 for spark plugs! I was so shocked at the $640 bill that I didn't even question everything they did. When i got in my car, my glove They charged $308 for spark plugs! I was so shocked at the $640 bill that I didn't even question everything they did. When i got in my car, my glove box was on the floor! Seriously? When someone parked my car they didnt even notice my glove box wasnt in? I then went home and realized they didn't do THREE of the agreed upon services that was on my maintenance checklist and the paperwork does explicitly say what services I declined but I did not decline the 3 most important services I needed done such as the brake fluid flush, and other fluid exchanges that the advisor & I discussed. Glad they didn't do it honestly, I'm taking my car somewhere else and never going back to the dealership. More

Auto nation service department is always courteous and prompt with my case and willing to teach me things about my car prompt with my case and willing to teach me things about my car More

The dealership building was clean, the different employees doing their job in a friendly manner. Our salesman, Mike Mazzarella, was friendly, responsive on line and knowledgable about the vehicle. employees doing their job in a friendly manner. Our salesman, Mike Mazzarella, was friendly, responsive on line and knowledgable about the vehicle. Kylie Grissler, the F&I gal, was a delight, and very patient while describing our extended warranty options. More

James Brown is AWESOME! Everyone bent over backwards to get us the best deal!! Love Toyota!! Everyone bent over backwards to get us the best deal!! Love Toyota!! More

I recently had the pleasure of working with Jennifer Sweeney, an exceptional Internet Sales rep, and I must say that my experience was nothing short of outstanding. From the moment she kindly picked us Sweeney, an exceptional Internet Sales rep, and I must say that my experience was nothing short of outstanding. From the moment she kindly picked us up from the Spokane airport, it was clear that Jennifer was committed to providing exceptional customer service. As out-of-state buyers, we had numerous questions and concerns about the 2023 Tundra, and Jennifer went above and beyond to address them all. Her promptness in providing detailed information was impressive, and she left no stone unturned when it came to answering our inquiries. It was evident that Jennifer had an extensive knowledge of the vehicle and its features, making us feel confident in our decision-making process. What truly set Jennifer apart was her pleasant and easy-going personality. Buying a car can often be a stressful and overwhelming experience, but Jennifer's demeanor made the entire process smooth and enjoyable. She was patient and attentive, ensuring that we felt comfortable and well-informed throughout. Jennifer's expertise in the various tech features of the 2023 Tundra was exceptional. She took the time to thoroughly explain and demonstrate each aspect, ensuring that we fully understood and appreciated the capabilities of the vehicle. Her level of knowledge instilled confidence in us, knowing that we were making an informed decision. In summary, I cannot speak highly enough of Jennifer Sweeney as an Internet Sales rep. Her commitment to providing prompt, detailed information, her easy-going personality, and her extensive knowledge of the vehicle's tech features made our car-buying experience truly exceptional. I would highly recommend Jennifer to anyone in search of a knowledgeable, personable, and dedicated professional. She is a true asset to the dealership and a shining example of excellent customer service. More