AutoNation Toyota Spokane Valley

Kaitlyn was great but they will offer you nothing for fair trade. They showed us NADA "book" value from their system $18,500. Looking it up on computer or phone NADA trade in value is $25k as rough trade fair trade. They showed us NADA "book" value from their system $18,500. Looking it up on computer or phone NADA trade in value is $25k as rough trade, our car is in great shape. We even purchased the car from autonation and they still wanted to cheat us out of a fair trade in. Sour taste and will NOT return to autonation! Don't go there, so many better options out there!!! More

Toyota AutoNation is the best dealership!!!! My experience at Toyota AutoNation was the best experience anyone could have. I highly recommend Matthew Dutton as a sales man he is amazing and will My experience at Toyota AutoNation was the best experience anyone could have. I highly recommend Matthew Dutton as a sales man he is amazing and will help you find your dream car in a fast and very professional way! I will defiantly be purchasing more cars from this dealership! More

Inspection missed several items I bought a Certified Pre-Owned Prius from them. I had the wiper blades fall off in the first week because they were replaced with their part that didn I bought a Certified Pre-Owned Prius from them. I had the wiper blades fall off in the first week because they were replaced with their part that didn't fit. I got an independent inspection done on it and realized that the timing cover is leaking oil and the air filter was replaced upside down with the wrong part. The car was covered under their post-sale warranty, but I had to pay a deductible because I would not trust them to service my vehicle after they missed or ignored the issue and it is only free if you use their shop. The warranty does not cover tax or fluids and seals that had to be replaced even though they were necessary for the repair. I ended up paying $676 to get everything corrected from things that their multi-point inspection should have caught. They post on here that you should call and talk to the General Manager but I spent a week calling and never got through to him. They eventually had my original salesman call saying that he would help resolve things. In the end they wouldn't help with anything because I didn't give their shop a chance to do it. Their shop was the one that caused all the problems and either refused to fix or didn't catch the leak in the first place. If you are going to buy from them you should insist on an inspection from an outside shop before purchasing. Their multi-point inspection meant nothing in my case. More

Paul Wallace and the financial guy(ex marine) were awesome We couldn't get to the dealer until 4pm. Though I had done a lot of the figures online with Derick, manager, Paul stayed with us until we drove out of We couldn't get to the dealer until 4pm. Though I had done a lot of the figures online with Derick, manager, Paul stayed with us until we drove out of the dealership after 8:30pm. He showed me many details on the audio screen and was very helpful. Even gave us a tip on autosocks, which we'd never heard about before. Thank you all for a good experience. Car buying hasn't always been that way in the past. More

Can't get out of Extended Warranty - They keep losing papers Everything in the beginning was great, the salesman Ali did an absolute amazing job and I would work with again for a different dealership. They got Everything in the beginning was great, the salesman Ali did an absolute amazing job and I would work with again for a different dealership. They got me in, gave me a fair price for the truck. But then when it came to signing papers I warned Ali I didn't want to be pressured into buying any of the extended warranty's. He told me to just tell Jeannie I wasn't interested. Jeannie sure enough pressured me into buying several extended warranty's and I have to admit she's good at it because I left the dealership with the 100K mile $3000 extended warranty. I made a couple calls to family members and friends and after telling me what I already knew (I don't need any warranty's, Toyota's are too good of running vehicles), I called the dealership the same day and asked them to cancel the warranty. Jeannie said I would have to come in to sign the paper. I drove back to the dealership and signed the paper. She told me the warranty would take effect and then take 4 to 8 weeks to cancel. It seemed odd, why wouldn't they just change it before it went into effect? Against my better judgement and there's nothing I could of done anyways, I just accepted what she was saying and wrote a reminder for myself to check on it in 8 weeks. Eight weeks later I spend more time calling the credit union to see if there was a $3000 deduction from the loan. Nothing on their end. I go down to the dealership again (deep down I knew 8 weeks prior I'd be spending more time on this) - Jeannie is not there so I speak to another guy named Brad. Brad sits me down for an hour or so checking several things on the computer and making several phone calls. It turns out the paperwork (cancellation) didn't make it wherever it was supposed to go (Imagine that) - But he ensured me it was an honest mistake and this time he would make sure it went through. But it would take another 4 to 8 weeks. :) REALLY!! Ten or Eleven weeks later, you guessed it still nothing. I spend more time on the phone with credit union, then more time down at the dealership. Jeannie nor Brad are available so the manager Tim helps me. Tim says it looks like it was processed but something went wrong. At this point I don't think I'd ever buy another vehicle from this dealership. I run my own business and the time I spent chasing something that should of easily been handled, could of been spent more wisely. I'll never get that time back. In return all the dealership can tell me is it was an honest mistake. I don't know exactly how much the finance person makes in commission when a warranty is sold, but I know they make something. I'm amazed the Dealership would allow their finance person to put their reputation on the line over a couple hundred bucks. I doubt this is the first time. I like to give everyone the benefit of the doubt, but after happening twice and over 4 months later = It's easy to see what happened here. More

Great buying experience with Paul Wallace Professional and very courteous staff at AutoNation Toyota. After countless stressful buying experiences, this transaction was seamless. I would recom Professional and very courteous staff at AutoNation Toyota. After countless stressful buying experiences, this transaction was seamless. I would recommend AutoNation Toyota Spokane Valley to anyone who is looking for a great, honest deal on a vehicle. More