AutoNation Toyota Spokane Valley

Great service from start to finish. The appointment was easy to make and all of my issues were addressed in a timely manner. The appointment was easy to make and all of my issues were addressed in a timely manner. More

Khalid Beznaiguia was the most knowledgeable and helpful sales person I have ever done business with. He explained all the details of my car purchase and explained the purpose of each of the controls in the sales person I have ever done business with. He explained all the details of my car purchase and explained the purpose of each of the controls in the car and offered further demonstrations if I needed it. That was very important to me since the car that I purchased is my first experience with a Hybrid car. More

This place is full of liars. For one the toyota care they tell you is complementary they charged us for. They denied me my tire warrenty i paid for claiming i never had a tire wa For one the toyota care they tell you is complementary they charged us for. They denied me my tire warrenty i paid for claiming i never had a tire warrenty on my car. They also added other hidden fees claiming the services were complementary, meanwhile charging us thousands for them. The amount that the lady told me was the amount after intrest was actually the amount before intrest with all the fees, they got us in over 10,000$ in hidden fees. They will not process any of the refunds on my gap insurance, warrenty or anything else here even though my car is paid off before the warrenty ended and forcing us to go through a third party company. They are extremely dishonest and the guy today said 'he didn't know how to process some of these things' also didn't know what day of the week it was or that the upcoming monday is a holiday. What a joke. Real messed up, going to this store is one of the biggest regrets of my life. Please do yourself a favor, i might have to get a lawyer involved to get the refund on my warrenties they denied me and claimed i never paid for when its clearly listed in the contracts. More

Wow! Khalid was incredibly helpful. We told him what we wanted and he took us through several possible options, guided us to the car the fit us best. A Khalid was incredibly helpful. We told him what we wanted and he took us through several possible options, guided us to the car the fit us best. A font of knowledge and wisdom, his expertise was invaluable! Thank you Khalid! More

Wayne and Ken were very helpful and answer any and all questions that came up during my new car purchase. Highly recommend. questions that came up during my new car purchase. Highly recommend. More

Nick was our sales person and he was excellent. Very friendly and professional and he answered all our questions. He made buying the car a positive experience. Very friendly and professional and he answered all our questions. He made buying the car a positive experience. More

This autonation was quite wonderful to work with ! The people were very helpful and knowledgeable. We found a great deal for our upgraded car that’s perfect for starting a family ! The people were very helpful and knowledgeable. We found a great deal for our upgraded car that’s perfect for starting a family ! More

This is my 3rd purchase at this auto nation. Very professional and great people to deal with. Thank you auto nation! Very professional and great people to deal with. Thank you auto nation! More

Was great help with finding a nice pickup with a reasonable price. Thank y’all very much reasonable price. Thank y’all very much More

This review is of the service department in a no-way reflects sales or other aspects of their business. I've been into use the service department several times. I don't think I've had a single clean reflects sales or other aspects of their business. I've been into use the service department several times. I don't think I've had a single clean and easy experience. Each time I visit, inevitably something is left incomplete such as not resetting the service needed indicator light and needing to return for an additional visit to reset, missing the oil change sticker, not completing one of the requested tasks, unable to provide communication from the service agent to the service technician to address a.spexific assessment request, etc. It would be nice if they did a light vacuum, wash windshields, or any other light but noticeable added value. Maybe the service technicians themselves are good? But after working with numerous service representatives, I leave disappointed every time. Location is good. Building is always clean and easily accessible. Overall, I wouldn't trust this dealership over any other. They don't seem to work cohesively across departments. Maybe there are some major strengths that I haven't experienced yet, but thus far have been disappointed. More