AutoNation Toyota Spokane Valley

Yesterday, we test‑drove a Toyota RAV4 Hybrid XSE and worked directly with Sales Manager Michael Mackey. After discussing the details, we came to an agreement on price. The vehicle was physically on the worked directly with Sales Manager Michael Mackey. After discussing the details, we came to an agreement on price. The vehicle was physically on the lot and available. We left the dealership only to confirm insurance premiums, fully intending to return and complete the purchase. I texted our salesperson whether we could place a deposit to hold the vehicle. I was told that AutoNation does not take deposits for vehicles already on the lot. However, we were assured that if anyone else expressed interest, we would receive a call. This morning at 9:00 a.m., which is when they opened, I called to schedule the purchase process—only to be informed that the vehicle had been sold the previous evening. No one contacted us, despite the explicit assurance that we would be notified if another buyer appeared to be interested. This experience was extremely frustrating, upsetting, and disappointing. We acted in good faith, relied on the dealership’s commitments, and were prepared to finalize the purchase. Instead, we were left feeling misled and disregarded. At a minimum, we expected transparent communication and the courtesy of a phone call before the vehicle was sold. More

Very helpful, knowledgeable, and kind personnel. Very patient and kind through the whole process. The process was quick and smooth. Very patient and kind through the whole process. The process was quick and smooth. More

They worked with me on the trade in. Nick and Paul were great in answering my questions. Nick and Paul were great in answering my questions. More

I just bought a new Camri. Paul was great. Friendly and helpful. Great service. Very pleased. Paul was great. Friendly and helpful. Great service. Very pleased. More

Did not complete oil change in the time promised. Did not check in at all prior to returning.. dropped car off at 9am and didn't get done til 2:30, and did not get tire rotation. Did not check in at all prior to returning.. dropped car off at 9am and didn't get done til 2:30, and did not get tire rotation. More

Paul Gilchrist is the best salesman I’ve ever dealt with by a mile far!! Super professional and helpful, made the whole car buying process enjoyable instead of being a grind!! by a mile far!! Super professional and helpful, made the whole car buying process enjoyable instead of being a grind!! More

Drop of and pick up were very efficient. Communication was excellent when it came to what was needed completed on my vehicle. Thank you Communication was excellent when it came to what was needed completed on my vehicle. Thank you More

Service department was excellent! They got me in early knowing I had just worked a night shift. Highly recommended! They got me in early knowing I had just worked a night shift. Highly recommended! More

I am happy with Auto Nations Toyota of Spokane Valley . Purchasing my new Toyota Tacoma was fast and relatively painless. The sales, and finance staff were very professional, and worked well with my budge Purchasing my new Toyota Tacoma was fast and relatively painless. The sales, and finance staff were very professional, and worked well with my budget! Thank you I lovey new truck 🚒 More

Alright we came in a year ago to purchase a vehicle and we where met with amazing service so when the thought came up again this year and we wanted to get a second vehicle and trade our other in for a diff we where met with amazing service so when the thought came up again this year and we wanted to get a second vehicle and trade our other in for a different one as well I knew I wanted to come back to feel it out again and see what’s available. We landed an absolute delight of a lady named Jennifer Sweeney and I highly recommended giving her a visit when wanna look she is fun and made the whole experience even better then the last which I did not think could happen! She was so patient with us as week looked at multiple vehicles and she never gave up on finding the one I wanted to see that just came in( I got it). I stress about big decisions and she had a way of making the day light and when I say day she spent hrs with up she is a true delight to experience and she helped us find two perfect fits and in our budget! More