AutoNation Toyota South Austin - Service Center

absolutely the worst ever! how in the xxxx does a brand new car smokes from the engine and has an oil leak after simple maintenance? I took my car in for the 5k maintenance. I was told it needed the tires new car smokes from the engine and has an oil leak after simple maintenance? I took my car in for the 5k maintenance. I was told it needed the tires rotated and that's it. I called back to the tech Aaron that did the maintenance to let him know that the car ran bad and was smoking. He said there was no oil changed and it was from topping off the fluids. Moved my car and there are fresh oil stains in the parking space. plus on the invoice, it states synthetic oil change. I will NEVER take my car there again. I will take it somewhere else to get it fixed and you will pay for it!!! or be sued. LIES!!!! More

Thanks to my wonderful service rep, Jared Jones, the service was fantastic. I can’t say enough positive things about Jared and Autonation. Jared went above and beyond to correct a problem with my key fo service was fantastic. I can’t say enough positive things about Jared and Autonation. Jared went above and beyond to correct a problem with my key fob which was for me a safety issue. More

Staff is unprofessional and rude and unwilling to help. Not a trustworthy dealership. Be wise and avoid this location at all costs since they are not worth your time. Not a trustworthy dealership. Be wise and avoid this location at all costs since they are not worth your time. More

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS. A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin. More

Customer service I recently bought a Certified Toyota at a dealership in San Antonio. When the car got delivered I realized the the interior light was not working. C I recently bought a Certified Toyota at a dealership in San Antonio. When the car got delivered I realized the the interior light was not working. Closer inspection showed that the bulb was missing. So I had three choices 1] Return to San Antonio 2] Buy a bulb myself and replace 3] Visit this dealership and explain the problem. When I got to the dealership I initially talked to service person Mark Annabelli. He checked with another service person and they said they could not do anything. I asked Mark if you could ask a supervisor or manage if they could do anything. He then happily approached the service manager Keith Hennessy and explained the situation. After explaining they couldn't really do anything, he then reconsidered and told Mark to just take care of giving me a replacement bulb to install. My experience does not seem like so much of a big deal but these days customer centric service is not really a common thing. I would just like to say thanks to Mark and Keith for providing great customer service when they actually did not have to do anything. They did their dealership and Toyota right by acting in this way. Regards, Oscar More

Min 3 hour wait with appointment! Add extra charges Every time I take my truck in for my warranty services it takes them a minimum of three hours and that is with an appointment. This time they flat out Every time I take my truck in for my warranty services it takes them a minimum of three hours and that is with an appointment. This time they flat out ripped me off. When I dropped my truck off for a balance, rotate and alignment, I had pressure washed the tires the day before because it had been sunk in the mud, I told tony from the service department that if the tires needed further cleaning that I would do it myself. But instead they had or of their service guys clean them and charged me 400 dollars. Absolute con job More

Great Service I called in to set up an appointment to service my truck. The service advisor scheduled something for me within the week. My vehicle was ready when I I called in to set up an appointment to service my truck. The service advisor scheduled something for me within the week. My vehicle was ready when I came by the service center. More