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AutoNation Toyota South Austin - Service Center

Austin, TX

4.3
906 Reviews

906 Reviews of AutoNation Toyota South Austin - Service Center

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August 19, 2021

Jared Jones is the best service advisor. They always have my truck ready promptly. Always services my truck to keep it in great shape. I never have to go back to get something fixed again, done right More

by billhay54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jared here at AutoNation Toyota South Austin! Please don't hesitate to reach out to us if there's anything more we can do!

August 19, 2021

I find that Jared Jones is an honest person and a very knowledgeable service rep. The work was done quickly and correctly. Comfortable waiting area. More

by jwsimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, we're happy you found Jared to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2021

Easy to schedule service. Quick drop off and turn around on the service even though it looked like lots of customers were there. Thanks for the help. More

by nate.long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Epi Rodriguez
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

August 17, 2021

Just received my oil change and service of my 2012 Toyota Highlander that I bought there originally. As always my customer service was excellent by my representative. Darn it ,I can’t think of his name it wa More

by heather.emmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi Heather, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 14, 2021

Just had an oil change. Everyone was nice. Epi remarked that I was running a little late-- I was less than 5 minutes late. Last time I was 30 to 45 minutes early, and it was about a three hour wait then. More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Epi
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2021

naI'm trying to submit this survey and I can't because I na I'm trying to submit this survey and I can't because I have to type x amount of words. I don't like it. I liked the service but we should get the More

by tunero2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hello, we appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

August 13, 2021

My appointment for 9:45, arrived at 9:30, to have an oil & filter change & rotate the tires. I sat in your lobby for 2 1/2 hours waiting.......... More

by Lyndalester46
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.

August 13, 2021

Service after the sale is VERY important to me. My service advisors have always been very helpful. I initially worked with Kimberly Dickens( now gone) and since her leaving Greg Coy. Both Service Ad More

by DB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Coy, Juan in parts
Aug 17, 2021 -

AutoNation Toyota South Austin responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 12, 2021

As usual, excellent, courteous and professional service.. Service advisor Erik Gustafson was in particular attentive, informative and all-around a great credit to Toyota Nation More

by Dorian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Gustafson
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

August 11, 2021

The services have been improved since changing the name from Champion to Autonation. It could be the management and/or the agents and the techs. I got my car to do State Inspection, the cost is fare, no ad More

by samorng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Aug 20, 2021 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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