AutoNation Toyota South Austin - Service Center

Very professional and prompt. I understand this is one busy place. Thanks Jared Jones for your expertise on any question I asked. I understand this is one busy place. Thanks Jared Jones for your expertise on any question I asked. More

Every one was real nice and prompt. I went into the service and was recommended to change the air filter and engine filter I went into the service and was recommended to change the air filter and engine filter More

VERY rude service advisor. I think his name is Mr.Do . Two visits in a row I had to deal with him. When he approached my vehicle, his first words were, "what do you want". I think his name is Mr.Do . Two visits in a row I had to deal with him. When he approached my vehicle, his first words were, "what do you want". I said excuse me, I have an appointment. Got worse from there. He eventually walked off and I ask to speak to general manager. After waiting about 30mins. Mr Hennessey came out and he did everything to make this situation right. Ultimately a oil change took 3 1/2 hours. Very Dissatisfied with overall service that day. Roland who I think is a valet was the only professional person I encountered. He helped me find Mr. Hennessey multiple times. Customer Service basically is non existent. This particular service advisor gives the impression the customer is an inconvenience and he is the gatekeeper of the service dept. More

I find it pointless to have an appointment to still have to be there 2 plus hours. I was notified by Auto Nation Toyota to schedule my oil change visit and was told it would be free. I was surprised that it to be there 2 plus hours. I was notified by Auto Nation Toyota to schedule my oil change visit and was told it would be free. I was surprised that it would be free, but that is what I was told. I figured it was a nice offer y’all were offering, so I went ahead and scheduled it. Still had to wait over 2 hours and probably would have waited much longer if I hadn’t noticed my Highlander just sitting there. I had to be the one to tell my service adviser that my vehicle was ready. Art kept saying “are you sure that is your vehicle because my system does not indicate it’s ready?” It indeed was ready. I was also confused that I was charged even though I was told it would be free and me appointment confirmation email also indicates free oil change. The SA stated, “she probably thought you were under the 25k mileage. I still think the free service should have been honored but he still proceeded to bill me and asked me for payment. Very poor form as I have worked in banking for years and to have a happy customer and to ensure they stay with us and keep coming back, I would have at least gave the customer half off if I was not allowed to honor the free service. More

I always get great service and Jared Jones, my Service Advisor is excellent. I don’t go anywhere else for service. Advisor is excellent. I don’t go anywhere else for service. More

Jared is always a GREAT service advisor! I appreciate the mechanics who appear to do a wonderful job in keeping my vehicles running smoothly. I've been going to Sout Austin Auto Nation since I appreciate the mechanics who appear to do a wonderful job in keeping my vehicles running smoothly. I've been going to Sout Austin Auto Nation since I moved to Austin and they have yet to disappoint. Nice job, keep up the good work! More

Went in for a oil and tire rotation. Mr. Rodriguez, was able to get me the full synthetic oil. My paper work from when I bought the 2021 1500 Rebel showed conventional oil only. He didn' Mr. Rodriguez, was able to get me the full synthetic oil. My paper work from when I bought the 2021 1500 Rebel showed conventional oil only. He didn't have to, is what I told him and he instead that that he would at least try. He succeeded and he was very pleasant to talk with. Thank you Mr. Rodriguez for going the extra mile. More

Epi was very polite and helpful. My service took less time than I expected and I will definitely bring the car back for the next service. My service took less time than I expected and I will definitely bring the car back for the next service. More

I have been going to Autonation for service for years and with many different Toyota vehicles. My last service appointment went well but when I picked up the vehicle when it was finished right at closing ti with many different Toyota vehicles. My last service appointment went well but when I picked up the vehicle when it was finished right at closing time, the service manager tried to go over the multi-point inspection with me only to discover that the inspection never actually happened. Pretty disappointing to have to take his word that it was completed and all was good when there was not a single mark on the form. More

The service that I received from Jarod was exceptional. I had an extensive amount of work done i.e. Transmission flush, coolant change , brake fluid change, engine oil and filter and it was all done with I had an extensive amount of work done i.e. Transmission flush, coolant change , brake fluid change, engine oil and filter and it was all done with a friendly, caring perspective. Jarod also gave me a military discount which was greatly appreciated. Well done !!! More