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AutoNation Toyota South Austin - Service Center

Austin, TX

4.2
917 Reviews

917 Reviews of AutoNation Toyota South Austin - Service Center

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June 21, 2022

Good service. Long wait time, but I understand it was a Holiday.will be back. More

by Babryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Jun 22, 2022 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2022

Service policies changed. Seems like new policy is to determine how many extra service items can I add to what was requested, which was a 6t0K check up. Was indicated that the More

by rstaman46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
Jun 23, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

June 21, 2022

There was about a 15 minute wait even though I had an appointment. After that I was treated by Juan, who took great care of me. More

by Charrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jun 22, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2022

FLUID WAS NOT ADDED NOTIFICATIONS OF VEHICLE SERVICE AND LOW FLUID LEVEL WAS STILL THERE, More

by GOPALKC535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
EPI RODRIGUEZ
Jun 22, 2022 -

AutoNation Toyota South Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.

June 20, 2022

I was told by Josh that he would ask to have my car rushed through. Three hours later, it still wasn’t finished. This repair was needed because after a tire rotation my tires were imbalanced so they ne More

by Yolanda.melendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 22, 2022 -

AutoNation Toyota South Austin responded

Hi Yolanda, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 18, 2022

Art always provides great and friendly service. He responds to voicemail and text messages promptly. I always leave knowing my vehicle was serviced properly. More

by redmanatx360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo
Jun 20, 2022 -

AutoNation Toyota South Austin responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 17, 2022

I was at the dealership for 4. 5 hours to get 15000 check. I was not informed of any problems when I checked in. No one volunteered to keep me up to date. It was a miserable e More

by Sharron Ingram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Soto, Service manager
Jun 20, 2022 -

AutoNation Toyota South Austin responded

Hi Sharron, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.

June 17, 2022

The inspection of my vehicle appeared to be thorough and the dealership provided transportation for me while my car was being repaired. More

by brose10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Epi Rodriquez, Greg Coy
Jun 17, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 17, 2022

Tony Do at AutoNation is always knowledgeable, professional and a pleasure to work with, he's the reason I keep coming back! More

by shelleytucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Do
Jun 20, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 17, 2022

The service was great and the time was very good as I was able to leave with less than two hours More

by ahmed.osmanu1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Gomez
Jun 20, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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