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AutoNation Toyota South Austin - Service Center

Austin, TX

4.2
917 Reviews

917 Reviews of AutoNation Toyota South Austin - Service Center

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July 15, 2022

I recently had the 5000 mile oil change and check up (covered under warranty). Everyone was kind and helpful during the appointment. There was a nice waiting area. It took about an hour for the oil chan More

by Kaitlyn Agan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Jul 18, 2022 -

AutoNation Toyota South Austin responded

Hi Kaitlyn, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 15, 2022

They did a good job on my SUV I was appreciate it Thank You. And time I wait was great it give me chance to work in the office. More

by bearamirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Coy
Jul 18, 2022 -

AutoNation Toyota South Austin responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 15, 2022

The service was provided as expected. They have a good waiting room, where I spent about 4-5 hours for the service. The only bad thing about their waiting rooms for those who work remotel More

by lvoliveira1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony
Jul 18, 2022 -

AutoNation Toyota South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 14, 2022

I have an appointment at 8:45am, but i waited more than 5 hrs.but my car hasn’t checked yet. So I pulled out my car and went back home for nothing has done. I have a lot of wasted time but nothing to do my More

by Ronilustina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ipe Rodrequiz
Jul 18, 2022 -

AutoNation Toyota South Austin responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

July 14, 2022

Service Advisor, Efrain Cortez, was very helpful, courteous and knowledgeable. He was able to get my rear window trim reinstalled in a reasonable amount of time. More

by sxb994
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Cortez
Jul 17, 2022 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 14, 2022

I have purchased a used and new vehicle at this dealership. It is the only dealership I have experience with in Austin, tx. More

by jmwillow02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin and Greg in the service department
Jul 17, 2022 -

AutoNation Toyota South Austin responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 14, 2022

Jared Jones brings confidence and trust when it comes to car repairs. I knew something was not functioning properly and he took additional time to address my concerns. A friend recently told me that I shoul More

by jmplummer913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Jul 17, 2022 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 13, 2022

Jared Jones is a great service advisor, he always makes time for questions about car maintenance. More

by Kwijan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Jul 15, 2022 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 13, 2022

The Auto service Department works hard to care of their customers. Most if the time they get me in on time and finished in the promised time frame. Service agent Jared is great. Professional and detailed More

by Eurotravel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Jul 16, 2022 -

AutoNation Toyota South Austin responded

Hi, We are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 10, 2022

Long waits and it’s better if you drop off your car. Should work on their customer interaction too. More

by hbatista4512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron
Jul 11, 2022 -

AutoNation Toyota South Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.

Jul 12, 2022 -

hbatista4512 responded

I understand it gets busy but I just wish there was more communication. Thanks for the response.

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