AutoNation Toyota South Austin - Service Center

4 hours for a scheduled oil change is NOT acceptable. I asked why the long wait when I made an appointment and was told the oil and filter had to be picked up. Why? I made an appointment (just to reitera I asked why the long wait when I made an appointment and was told the oil and filter had to be picked up. Why? I made an appointment (just to reiterate), so everything should have been on site. Unfortunately, I financed an "oil change package" into my car purchase with them last year so I'm stuck for 8 more 4-hour-long oil changes. Not happy about that... More

Great service and service writer. Vehicle was ready when promised. Had no problems with vehicle when I left the service department. Vehicle was ready when promised. Had no problems with vehicle when I left the service department. More

My experience with the service center was excellent with my latest visit. Art Gomez is the best. I have been seeing Art for maintenance on all of my vehicles for over 10 years. I have had 3 4-Runners and a my latest visit. Art Gomez is the best. I have been seeing Art for maintenance on all of my vehicles for over 10 years. I have had 3 4-Runners and a Nissan Altima. I could use other service centers, probably for less, but they nearly always get it right the first time. More

August 1, 2022, I had an appointment for routine 5k service. The customer lounge in the service area is sub-standard at best; from the furniture to the lack of complimentary snacks and beverages. What’ service. The customer lounge in the service area is sub-standard at best; from the furniture to the lack of complimentary snacks and beverages. What’s worse, the air conditioning was off. The doors were open and large fans were blowing hot air from outside the building. My biggest complaint here is that I wasn’t informed at drop off that the AC was out. I would have been nice to get an explanation and apology for this inconvenience. Not to mention, they could have provided cold bottles of water in the lounge, but there were none. While the service technician had me in and out in just over an hour, the rest of my customer experience was truly disappointing. More

We had an appointment in the service dept to get an oil change and tire rotation. I took 4 hours. My son took my car for me and waited for it. Not o.k. change and tire rotation. I took 4 hours. My son took my car for me and waited for it. Not o.k. More

I had an issue with my car and it was not dealt with. I feel like I was blown off completely. I have used this dealership since 2009 but probably won’t again. I feel like I was blown off completely. I have used this dealership since 2009 but probably won’t again. More

This review is for servicing department. Tony Bo is my service advisor. He is friendly, provide update to up coming appointments, details update on ongoing and upcoming work. Very pleased wi Tony Bo is my service advisor. He is friendly, provide update to up coming appointments, details update on ongoing and upcoming work. Very pleased with his service. More

Lacked attentiveness and availability. The work is fine so far. Very disappointed with the the parts quote, and the huge discrepancy in final charge! The work is fine so far. Very disappointed with the the parts quote, and the huge discrepancy in final charge! More

Great service and communication on the status of my vehicle repairs. Special shout-out to Arthur for his excellent service. vehicle repairs. Special shout-out to Arthur for his excellent service. More

I bought a car 10 years ago that came with lifetime oil changes. Although the dealership changed hands they have always honored the commitment. changes. Although the dealership changed hands they have always honored the commitment. More