AutoNation Toyota South Austin - Service Center

Auto nation Toyota has always been a great dealer offering excellent customer service from sales to service offering excellent customer service from sales to service More

Based on my last experience I thought this was going to suck. This is my first non premium vehicle in 10 years. So I’m used to Mercedes level of service. My first here it was a terrible experience. I have suck. This is my first non premium vehicle in 10 years. So I’m used to Mercedes level of service. My first here it was a terrible experience. I have to say my service advisor was great and friendly this time. Car was in and out for oil change and first service under 45 mins. Good work! More

Eric and Keith Hennessy were very helpful in getting my car tuned up. I have been getting my car serviced here for about 10 years and they are always very professional. I liked the fact that you can now te car tuned up. I have been getting my car serviced here for about 10 years and they are always very professional. I liked the fact that you can now text with your service representative. More

Had service visit on my landcruiser. There was a mark on the bumper. I pointed it out during a pause from the courtesy 25k to the non ESP covered brake work performed. When I picked There was a mark on the bumper. I pointed it out during a pause from the courtesy 25k to the non ESP covered brake work performed. When I picked it up, mark was gone… but when I got it home I noticed paint chips… texted advisor to find out from surveillance what happened… got no response… More

For first time visitors, it's hard to tell what to do for service. I parked and went inside and was instructed to go outside and pull into service canopy. After being guided in I was asked if I had an appoin service. I parked and went inside and was instructed to go outside and pull into service canopy. After being guided in I was asked if I had an appointment and then waited about 20 minutes before I was approached again. I was not told another person would be with me. After I was called that my vehicle was done. I went inside again and told to find the service person for my vehicle, which was not told to me initially. I had to flag down a worker give him my information and was then told whom to see. Going inside service counter, check out was quick and convenient. I'm sure next time will be easier now that I know. More

They are professional, courteous on time. Do work in a timely manner. Would recommend dealership. Do work in a timely manner. Would recommend dealership. More

Super service. I was a walk-in with an emergency situation and not only did they squeeze me in, they had me on my way relatively quickly. I have always had excellen I was a walk-in with an emergency situation and not only did they squeeze me in, they had me on my way relatively quickly. I have always had excellent service at this dealership. More

They are always quick and great service! Don’t mind waiting there! Great accomodations as well! Don’t mind waiting there! Great accomodations as well! More

While the sales team are friendly and seem to be knowledgeable, their service dept is absolutely garbage. You call them and they tell you just bring it in, you bring it in they tell you it's best to knowledgeable, their service dept is absolutely garbage. You call them and they tell you just bring it in, you bring it in they tell you it's best to make an appointment you make the appointment and then they still tell you it's going to be 3 hours just to check a tire. Their excuse, "it's not a Toyota", well, we bought the car there, they sold us not a Toyota, you would think they could check the tire on not a Toyota is a reasonable amount of time as Toyota's also have tires on them and tires are pretty universal. I am not even sure they know what a tire is. Long story short, find yourself another shop to bring your vehicle to, unless you don't have a choice. More

AutoNation is always on time with their appointments and all the staff is very friendly and helpful. They always keep me updated on the status of my vehicle and they let me know if they are running behind s all the staff is very friendly and helpful. They always keep me updated on the status of my vehicle and they let me know if they are running behind schedule. Once they even gave me a loaner vehicle when they had to keep my truck overnight. More