AutoNation Toyota South Austin - Service Center

Absolutely horrible service. Eric never updated me about my car and when it would be done. I dropped it off at 11am Saturday morning. I had to call at 355 because no one updated Eric never updated me about my car and when it would be done. I dropped it off at 11am Saturday morning. I had to call at 355 because no one updated me all day and they closed at 4. Eric told me that it was ready they just hadn’t given him paperwork or keys yet. I told him I didn’t want to Uber there if he didn’t even have my keys On Monday I called and they were still working on my CarPlay. So Eric lied about my car being ready. I asked the manager if I could pick the car up at 730 since I don’t get off work till 715. He said the “late” manager would be there to give me my car. Well he was not there at 730 when I arrived. Thank god there was a nice service employee still there who called the manager, found my keys and gave me my car. I will never bring my car to be serviced here ever again. The managers and Eric were incompetent. I wish I got the wonderful man’s name who helped me retrieve my car but I didn’t. CarPlay still doesn’t work. Wouldn’t even trust them to change my bad battery More

Tyler did an amazing job! Definitely recommend him! He made me feel sure about the car I wanted and made sure I left happy! Definitely recommend him! He made me feel sure about the car I wanted and made sure I left happy! More

I received an offer fro Toyota for a minor maintenance package for $49.95. The email clearly stated it included oil change and tire rotation. My service advisor tried to charge me an extra $35 for the t package for $49.95. The email clearly stated it included oil change and tire rotation. My service advisor tried to charge me an extra $35 for the tire rotation. I showed him the email from Autonation South Austin and he said that was a mistake and still wanted to charge me the extra money. He had an attitude about it. I felt like they were trying to cheat me. More

Toyota has the best employees. I've always had employees with being professional, nice, respectful I've always had employees with being professional, nice, respectful More

They are so nice and helpful about the process. We got our first car with them and most importantly they delivered it on time We got our first car with them and most importantly they delivered it on time More

Debbie rocked it! Thanks for helping me find a sweet deal on a new car. Thanks for helping me find a sweet deal on a new car. More

Having owned - and needed service - on a series of Prius's in our family, and having used several dealerships, I give AutoNation South the highest marks. Service overall is great: fast and accurate a Prius's in our family, and having used several dealerships, I give AutoNation South the highest marks. Service overall is great: fast and accurate assessment and execution of the work, with a balanced approach to identify everything that could be down, what really needs to be done NOW, and what our budget can afford that month. Jared Jones has been our "go-to" advisor and does a fabulous job! More

Jared at the service center was incredibly informative, communicative, and proactive - three adjectives I've never used for a service center rep in 30 years of car ownership. While I didn't meet the team w communicative, and proactive - three adjectives I've never used for a service center rep in 30 years of car ownership. While I didn't meet the team working on my 4Runner, the job was done quickly, and when they discovered another part was needed, they hustled to get the part sent from their warehouse to the service center to still get my job done on time. More

I have been bringing my vehicle for service the past 14 years. Arturo is very helpful and communicates if any issues are required to get my vehicle repaired to meet its performance. years. Arturo is very helpful and communicates if any issues are required to get my vehicle repaired to meet its performance. More

As expected with a dealership, prices were high. But service person was helpful, instructive, and very prompt at keeping me informed as soon as problems and the work to fix them became known. But service person was helpful, instructive, and very prompt at keeping me informed as soon as problems and the work to fix them became known. More