AutoNation Toyota South Austin - Service Center

I don't like giving any bad reviews. But this time I did it. My service experience was very bad. Since our car was undergoing 10,000 mile maintenance and we found that the right passenge But this time I did it. My service experience was very bad. Since our car was undergoing 10,000 mile maintenance and we found that the right passenger side sliding door would not close completely, they inspected it and found that parts needed to be ordered to replace it. When the part arrived we got a call and made an appointment. Our appointment at 8:30am,after waiting for more than 5 hours, we found that the car was still parked there. I spoke with the service manager because we needed to go back and take care of our grandkids after school. They had just started inspecting the car. After another hour and a half, the car back to us. Due to time and because we trusted their service so much, we drove home without checking. When we got home we found that none of the automatic doors worked. Call them immediately. They asked us to come back at 7:30 am the next morning to check. We went back there again at 7:15am and were told it wasn't replaced yesterday because the technician couldn't find the part and the automatic door system was shut down. Why didn't anyone inform about this? He also said that the technician who repaired the car had a day off and might not be able to repair it today, so they rented a car for us after 9:30am. (If they knew, why did they let us back so early in the morning at this day?)The car was repaired at noon the next day. They called us to pick it up and we asked if could go back tomorrow as we had other things to do. They said extending the rent requires talking to the manager. We had no choice but to get this over with as quickly as possible and canceled our things and get the car back immediately. This experience gave me the feeling that your time and money are important, but the customer's time and energy are not worth mentioning. More

Navigation was not working, took it in and they updated but did not check it out. It is still not working with the same problem. Scheduled another visit. but did not check it out. It is still not working with the same problem. Scheduled another visit. More

Always tries to charge me for work that's covered under my warranty. Asked to check a low tire, but instead did a tire rotation, never checked the tire(had to put air in it today) tried to charge me for th my warranty. Asked to check a low tire, but instead did a tire rotation, never checked the tire(had to put air in it today) tried to charge me for the rotation, which is covered under my warranty. The lost the key to my car and told me that I would have to come back tomorrow. I waited until they found the key, which was actually on my car sitting out for anyone to steal. More

Auto nation Toyota has a great service department that keeps my 17 year old Corolla running like a new car! keeps my 17 year old Corolla running like a new car! More

I waited over 4 hours to for my oil change and tire rotation. They then told me my results at the 4th hour and that I needed additional work, there was no way I was going to wait another 4 hours. Very rotation. They then told me my results at the 4th hour and that I needed additional work, there was no way I was going to wait another 4 hours. Very frustrating More

The staff was attentive and got us checked in fast. We did have to wait 45 mins to be checked out after car had been sitting for about 45 mins. We did have to wait 45 mins to be checked out after car had been sitting for about 45 mins. More

Was really true about what I need to do to keep my warranty in good standing, thanks. warranty in good standing, thanks. More

I was charged way too much for the work that was done. The parts were too expensive. The parts were too expensive. More

This time, the services were great and quick. The service staff was nice and helpful. The service staff was nice and helpful. More

easy to schedule. available dates that are not too far out. quick in and out, only an hour wait in wating room. available dates that are not too far out. quick in and out, only an hour wait in wating room. More