AutoNation Toyota South Austin - Service Center

First time there. Service attendant was friendly. Job was for 3hrs, but took 5hrs.-waited at dealership-very long wait. Overall, satisfied with the service and no issu Service attendant was friendly. Job was for 3hrs, but took 5hrs.-waited at dealership-very long wait. Overall, satisfied with the service and no issues to report. More

Service in the last year has slipped tremendously, from out of town phone bank, multiple trips back for various reasons, and most recently grease hand prints all over the fabric of my driver’s side interio out of town phone bank, multiple trips back for various reasons, and most recently grease hand prints all over the fabric of my driver’s side interior. The left hand doesn’t seem to know what the right is doing, and communication is awful, I wish it weren’t so fragmented. Changes might have looked good on paper but it’s sent me car looking elsewhere. Too bad, as we use to brag on you. Additionally, I stood in the heat for 10 minutes waiting for representative, only to find him feet up on his phone not knowing he had a customer, while 6 other guys were just sitting around. I had to bring my car back recently a couple times to get a light bulb change right. When software went down recently, nobody contacted me until I drove to service, an hour away, to explain; I should’ve been called to save the trip in. I called to get information on my tire warranty but the phone bank just kept saying they are a phone bank, there was nobody to talk to. I’d all these things happened to me, imagine others experiences. More

Punctual professional and always on point Tony Doe is the best service writer I've ever had best service writer I've ever had More

I am very pleased with their Cust service, they were very nice and helpful Ty nice and helpful Ty More

Pavlo was my advisor and did an awesome job handling the process of my car! process of my car! More

Poor service, inexperienced advisor, doesn’t know how to maintain relationships with customers. Thank you maintain relationships with customers. Thank you More

Isaac, one of the service advisors, is great and thorough, made sure to let me know how quick my car would take to get serviced and when it was finished thorough, made sure to let me know how quick my car would take to get serviced and when it was finished More

They too care of issues. . great staff!! I will take my care to them for all my service needs . great staff!! I will take my care to them for all my service needs More

Garbage. Expect to get your vehicle back in a condition less desirable than when you brought it in. No attention to detail. Unprofessional by any standard. Expect to get your vehicle back in a condition less desirable than when you brought it in. No attention to detail. Unprofessional by any standard. This is the dealership all other Toyota dealerships send their rejects to. Hard pass. More

I made an appointment for an oil change. Showed up and they said I didn’t have an appointment. Waited more than three hours then checked in for an update. They placed my car in the line for Showed up and they said I didn’t have an appointment. Waited more than three hours then checked in for an update. They placed my car in the line for new tires. I left with nothing done and three + hours waisted. More