AutoNation Toyota South Austin - Service Center

To be fair, I've had good experiences with this service department. I brought my Prius in for routine check and maintenance. I had scheduled a 9:45 am appointment and was told by my rep that it would be 2 department. I brought my Prius in for routine check and maintenance. I had scheduled a 9:45 am appointment and was told by my rep that it would be 2-3 hours so I decided to stay and wait. Around noon, I asked how much longer it would be and if they had deduced any issues. I was told that it would be another 45-60 minutes until they'd be able to look at it. I ended up being there until about 4 PM, having had nothing to eat except a bagel around 9 am. It's unacceptable to keep people waiting that long, especially with no shuttle service to take them elsewhere if the work time is going to be ALL DAY. My rep tried to assuage the situation with a free oil change and while I did appreciate that, it didn't really help as ultimately, it was a waste of a day for me. You need to do a better job of setting expectations and be clear when defining what that wait time is all about. More

Great staff and costumer service, they kept me updated with everything, will recommend for everyone with everything, will recommend for everyone More

They took care of my needs and went above and beyond to make sure I was happy make sure I was happy More

Fast and efficient service on our RAV4! Dropped it off for it's first service, went to lunch, it was ready to go when we returned! Dropped it off for it's first service, went to lunch, it was ready to go when we returned! More

I always get great service on my RAV4 from AutoNation Toyota South Austin. Epi is the best! He's professional, knowledgeable and efficient. Thanks for taking good care of my cars for the past 8 years! Toyota South Austin. Epi is the best! He's professional, knowledgeable and efficient. Thanks for taking good care of my cars for the past 8 years! More

I've worked with Jared before and appreciate his knowledge and professionalism when it comes to the service process. knowledge and professionalism when it comes to the service process. More

Fast and friendly service every time I get my vehicle serviced and nice waiting room. serviced and nice waiting room. More

Had my car towed in & was prepared for bad news. Patrick/Albert was super communicative the entire time & had my car back to me way faster than expected. Great experience overall. Patrick/Albert was super communicative the entire time & had my car back to me way faster than expected. Great experience overall. More

I've been a customer of Champion Toyota/Autonation since 1997, and have always been very pleased with the people and the services they provide. Naturally, most of contact was connected with having my cars 1997, and have always been very pleased with the people and the services they provide. Naturally, most of contact was connected with having my cars (Avalon, then Prius V) serviced, and have received excellent service from that department. More

The service department was running a little behind, however Jared Jones my service supervisor provided support and was able to expedite my vehicle. Jared is very customer focused and an asset to AutoNa however Jared Jones my service supervisor provided support and was able to expedite my vehicle. Jared is very customer focused and an asset to AutoNation and the Toyota family!! THANK YOU JARED!! More