AutoNation Toyota South Austin - Service Center

always a fast service Tony C does a great job getting me in and out of there in and out of there More

I AM NOT happy with the service I received. I was told the service would take no longer than 2-3 hours, but after appx 4.5 hours, I was told that they didn't have the parts needed to repair my I was told the service would take no longer than 2-3 hours, but after appx 4.5 hours, I was told that they didn't have the parts needed to repair my truck! This has happened several times to me and my wife in the last couple of years. I will not use their service again, even if it's free of charge. More

My vehicle was serviced on time, it was effortless and the staff were all respectful and professional. the staff were all respectful and professional. More

Having gone to a different Toyota for my car for the past 2 yrs, and first time servicing at this dealer disappointed me greatly. Details were definitely missed, workers mats were left in my car, the technic 2 yrs, and first time servicing at this dealer disappointed me greatly. Details were definitely missed, workers mats were left in my car, the technician never changed the window sticker for when the next appointment was needed, and had to walk to get my car to find out it did not get run through the carwash like I had asked. Not my greatest experience at a Toyota before, will be going somewhere else for my next service. More

Robert was very nice and always helps me with good service and great attitude. Didn’t have to wait long and waiting room is breathable not so crowded. Worth an hour driving to get service!!! service and great attitude. Didn’t have to wait long and waiting room is breathable not so crowded. Worth an hour driving to get service!!! More

It’s an amazing experience. The people were very friendly and the service associates were very transparent and mentioned the service cost upfront The people were very friendly and the service associates were very transparent and mentioned the service cost upfront More

Professional and friendly personnel. Knowledgeable about my vehicle. AutoNation's waiting room is spacious and clean. Knowledgeable about my vehicle. AutoNation's waiting room is spacious and clean. More

First time servicing at this dealer. Their system really is to be admired. Very professional and efficient. They are closest to my home so I decided to try them. Their system really is to be admired. Very professional and efficient. They are closest to my home so I decided to try them. More

I feel their timeliness and attention to detail is not as good as in the past. My appointment was for an oil/filter change at 10:45. After 1.5 hours, I noticed my car parked out front. I asked for my servic good as in the past. My appointment was for an oil/filter change at 10:45. After 1.5 hours, I noticed my car parked out front. I asked for my service rep and was told he was helping another customer but another individual in the office could assist. The assistant retrieved the invoice/keys so I assumed he was going to close out the invoice. Finally, at 1:15, 30 more minutes later, I received a call saying it was ready. Upon checkout, I was given invoice/keys only. I asked for the printout of the multi-point inspection and was told they don't give them out. How does a customer know what they found during the multi-point inspection if they don't provide proof. We have always received Form SR-ANNL-MPI, and we have been coming since 2008. I think they dropped customer service on this one! More

Took over 2 hours for a scheduled appointment to be completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. completed for a simple oil change. Reminder in dash was not reset by technician. Poorest service experience in two years. More