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AutoNation Toyota South Austin - Service Center

Austin, TX

4.2
917 Reviews

917 Reviews of AutoNation Toyota South Austin - Service Center

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May 17, 2023

Drop off easy but the delete say it will take around an hour and it took almost 3hrs. I planned my day according the initial time and I need to re-arrange my whole day More

by magdamayagoitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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May 19, 2023 -

AutoNation Toyota South Austin responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

May 13, 2023

Easy to make an appointment and top notch customer service. I don’t take my truck anywhere else. More

by 1tund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Epi
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May 16, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 12, 2023

Went ok took longer than I expected, but fine with the work. Will go again More

by jamesrosch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
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May 15, 2023 -

AutoNation Toyota South Austin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 11, 2023

Easy process and nice staff. It can get crowded but I will visit again in the future. More

by brian2gipson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabi
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May 15, 2023 -

AutoNation Toyota South Austin responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 10, 2023

I did my regular maintenance at AutoNation Toyota South Austin and the staff was professional and polite. I only wish they had a better process to receive the vehicle when we arrive. It took me more time f More

by AustinAutoBuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not want to say the name
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May 12, 2023 -

AutoNation Toyota South Austin responded

Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

I went for 60K maintenance for my car. Service staff are nice and I got my serviced on time. More

by SIVA NADELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Epi Rodriguez
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May 08, 2023 -

AutoNation Toyota South Austin responded

Hi Siva, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 29, 2023

I went for annual maintenance for my car. good service.staffs are nice. The waiting room is comfy, with complementary coffee and Wi-Fi that I can work there and waiting for my car service. More

by Xsilence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
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May 03, 2023 -

AutoNation Toyota South Austin responded

We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

April 26, 2023

Good reliable competent services and done on time. Service advisor is reliable and keeps me informed More

by bwaller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez
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May 01, 2023 -

AutoNation Toyota South Austin responded

We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

I received a call from a representative informing me of a recall for my truck. We scheduled an appointment and the service was completed a couple of days later. I was alerted ahead of time of the amount of w More

by E. Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Apr 28, 2023 -

AutoNation Toyota South Austin responded

Hi Munoz, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Service advisor did not listen or diagnose the issue I had with my Toyota Tundra. More

by Daddycougar63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Epi Rodriquez
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Apr 28, 2023 -

AutoNation Toyota South Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.

Apr 28, 2023 -

Daddycougar63 responded

We purchased a RV and needed the brake controller pin on the 7 pin hitch ( factory one on the bumper) to be checked, my test said it didn’t work. I explained this in detail to Epi Rodriquez and he clearily wrote this on the work order. As I was in the waiting area, the technician called me explaining the pin was working and sent me a video of the instrument he was using. It wasn’t until later I realized the video was taken inside the vehicle, not at the 7 pin plug on the rear bumper. So, I sccepted he had it working and after paying a $240 diagnostic fee, took the vehicle. I hooked it up to the RV and determined the brakes still weren’t working. I then purchased my own tester and clearily the brake controller pin didn’t work. So, I took the Tundra to Texas Hitch in Austin and they confirmed it wasn’t working so I had them fix it which they did very professionally and it now engages the brakes on the RV. We’ve owned over 15 Toyotas since 1980, the first being a Corona. We’ve purchased 2 Toyotas from your dealership and my son has purchased one from you at my recommendation. I am having a hard time getting over your service departments insistence the Tundras brake controller pin was working basically implying I didn’t know what I was doing. At this time, my intention will be to use San Marcos Toyota for future service work and purchases, trust is a hard thing to restore.

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