AutoNation Toyota South Austin - Service Center

Had an appointment for April the 15th at 8am. They told me our Service Advisor: Juan Alvarez would be helping us. We had a problem with drivers side rear tire had a piece of metal and a 3 or so i They told me our Service Advisor: Juan Alvarez would be helping us. We had a problem with drivers side rear tire had a piece of metal and a 3 or so inch cut on top of tire. He said he would have to order tire. I never seen him check availability of tire, unless he can see on ipad when checking you in. He checked us in on first oil change and tire rotation. Stated will be longer since dealing with tire. We left I called Cedar Park Toyota they had tire in stock. So went back and told him not to worry about tire just complete what he had scheduled for. i said should be quicker so we can get to Cedar Park. He was aware of this he knew of all the changes at 8:20 am. We went ate breakfast run an errand and back at 11:00am. We seen our truck parked in front of where they do oil changes at that time. I went inside and found Juan did he have ETA on truck he said they had not finished yet. I went and sat at lobby a few minutes to twelve noon. I went and seen Juan again and still no news. So, I went to where they did the oil changes at. I talked with a mechanic he said where our truck is parked at. There is where they park vehicles that are completed. Not Happy with Juan I get back to his desk he said still nothing. He found that they left our paperwork and another customer on a desk beside his. No one was working at that desk. Unbelievable 8am till a few minutes after 12pm to get truck back. For 10k service appointment. not happy. Probably trying San Marcos Toyota. More

Always kind, courteous and friendly, Very professional, knowledgeable, timely and efficient. Waiting area Neat and Clean knowledgeable, timely and efficient. Waiting area Neat and Clean More

Oil change request, they didn’t complete. My father was told it was not needed. My father was told it was not needed. More

Art Gomez(service advisor) was professional in addressing my vehicles maintenance, friendly in speaking with me, and courteous discussing what had been done to my vehicle and future maintenance. my vehicles maintenance, friendly in speaking with me, and courteous discussing what had been done to my vehicle and future maintenance. More

Always good service. They treat you with respect. Never over charge. Always do what is needed. They treat you with respect. Never over charge. Always do what is needed. More

I've noticed that my local shop, which I like very much, is about the same cost as the Dealer now. So why not get the Toyota Warranty? I got a coolant flush and a Brake flush. The brakes actually feel bette is about the same cost as the Dealer now. So why not get the Toyota Warranty? I got a coolant flush and a Brake flush. The brakes actually feel better, less soft, this is because small air bubbles form in the fluid over time. Not enough to keep them from working but flushing them every 30k will certainly help them. Especially on bigger trucks like my 2014 Sequoia. These guys don't upsell. They work as fast as they can for such a busy shop... although quality is more important to me than speed. What they really need a taco truck! Closest food is an 18 minute walk. Considering how busy this area is... someone could make some bank selling breakfast! More

Juan and the team in service is very professional. They inspected my vehicle, suggested and performed all maintenance recommended and addressed all my concerns. My vehicle was ready early and I couldn They inspected my vehicle, suggested and performed all maintenance recommended and addressed all my concerns. My vehicle was ready early and I couldn't be more satisfied. There's a great team at Autonation. More

Muy buen servicio Las personas muy amables me alegro de tener mi carro de autonation tener mi carro de autonation More

1st time customer for Oil change, Service Advisor, Paul provided excellent service and introduction. Great Customer Waiting area! provided excellent service and introduction. Great Customer Waiting area! More

Very satisfied with the reminder emails, the employee, and the timely delivery before the estimated hour and the timely delivery before the estimated hour More