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AutoNation Toyota South Austin - Service Center

Austin, TX

4.3
906 Reviews

906 Reviews of AutoNation Toyota South Austin - Service Center

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May 23, 2023

Took my car @11 to service center on a Saturday and was picked up by my husband to run errands. Spoke to multiple people and no one told me they closed early @4pm. Google said it closed @8. We show up @5 a More

by Cami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex, Alejandro
May 25, 2023 -

AutoNation Toyota South Austin responded

Hi Cami, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.

May 23, 2023

Great service, usually done within same day if other items need to be addressed. Friendly and punctual. More

by Steve B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
May 29, 2023 -

AutoNation Toyota South Austin responded

Hi Steve, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 23, 2023

Maximum good service, very standard on time for on the appointment, very good specific for the working price. More

by martinezg802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
May 29, 2023 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 23, 2023

Alex and Gabriel (oil change shop) were great service providers - they took initiative, they persevered, they were completely professional. More

by kkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, and Gabriel (oil change shop)
May 29, 2023 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 22, 2023

Making an appointment for maintenance was easy online. The appointment took less time than I thought it would. I was able to save money with a 25% off coupon. I was pleased with the service at Auto Nation More

by ausmarthaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
May 25, 2023 -

AutoNation Toyota South Austin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 19, 2023

Auto Nation provided us with the required service in a timely manner, much faster than the estimated time. They were prompt and professional. More

by la6157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
May 22, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

May 19, 2023

Jared Jones is the best service advisor. Very informative, professional, courteous service advisor there. It's always a pleasure working with him. More

by russlive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
May 22, 2023 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 18, 2023

Art Gomez is the best, punctual and provides good communication. Listens to his customers and remebers to have my car washed. More

by AV1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Gomez
May 22, 2023 -

AutoNation Toyota South Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 17, 2023

Jared is an efficient communicator and kept us informed about the status of the work. Great service. More

by kad7950
Recommend Dealer
Yes
Employees Worked With
Jared
May 19, 2023 -

AutoNation Toyota South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 17, 2023

Drop off easy but the delete say it will take around an hour and it took almost 3hrs. I planned my day according the initial time and I need to re-arrange my whole day More

by magdamayagoitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
May 19, 2023 -

AutoNation Toyota South Austin responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

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