AutoNation Toyota South Austin - Service Center

I had an appointment to check an oil leak at 9:00AM. I had to wait for 8 hours before I got my car back!!! Unacceptable! I had to wait for 8 hours before I got my car back!!! Unacceptable! More

Great experience. I took my truck in for the 10k service and I was greeted by my advisor who took care of everything from there. I hung out in the lounge catching up o I took my truck in for the 10k service and I was greeted by my advisor who took care of everything from there. I hung out in the lounge catching up on some work and he called me when it was ready. No surprise costs or repairs - very pleasant. More

Danny was very helpful and friendly! Would recommend this Toyota location for services and repairs. Would recommend this Toyota location for services and repairs. More

Tony was super helpful and recommended things that significantly improved how my car drives. He also felt more honest than other repair shops I had been recently. significantly improved how my car drives. He also felt more honest than other repair shops I had been recently. More

Knowledgeable service advisors - competitive prices and wait times matched job expectations. Toyota quality as expected. wait times matched job expectations. Toyota quality as expected. More

The dealership and the service department used to be my favorite place to do business with. I have bought two cars during the last 6 years from the dealership and I have only done service related follow up favorite place to do business with. I have bought two cars during the last 6 years from the dealership and I have only done service related follow ups with the related department in place, but not anymore. The quality has dropped magnificently, even with appointment in place as early bird, it takes more than half a day for a simple oil change, the reminding sticker for the next service is nowhere to find and I still have the reminder from two service ago on my windshield and..... I'm just wondering how Toyota doesn't know it already? Finally people will talk to the Toyota headquarters and complain about the quality of service you are providing. More

Tony Do is doing a good job to serve customer. On time, fast and good courtesy On time, fast and good courtesy More

This visit Lacked service 7/11/23- Appointment for routine maintainence but I also needed them to check on a tire issue & check engine light that had just come on; plus state inspection. They kept ca routine maintainence but I also needed them to check on a tire issue & check engine light that had just come on; plus state inspection. They kept car my 4+ hours the only call I got was 'it's done'--but they didn't address the check engine issue & bc of that-they couldn't do the state inspection. I would have had more time & money if I had gone to a lube shop. Now I get to schedule a 2nd appointment (more hours w/o transportation) this week--w a minimum cost of $180 more. I will still use AutoNation-Toyota South Austin--but they are hit & miss in terms of satisfaction Your waiting room couches/chair are in desparate need of updating--they look bad & feel as bad as they look. Just try to sit in one for even 10min-& remember your customers are needing to use them an hour-usually much more than 1 hour! More

The service department in this location is always courteous and on time. I bought my 2021 Toyota Highlander Limited and they have ALWAYS taken exceptional care of my family and me. courteous and on time. I bought my 2021 Toyota Highlander Limited and they have ALWAYS taken exceptional care of my family and me. More