AutoNation Toyota South Austin

I do not like filling out surveys for every interaction I have with a retailer or service provider, but I must make an exception for the services provided by AutoNation Toyota and specifically service writer have with a retailer or service provider, but I must make an exception for the services provided by AutoNation Toyota and specifically service writer Art Gomez. I sent an email to Art about symptoms of my Prius, and he diagnosed the problem, estimated the time for repair and oversaw the entire process. He is really good at what he does. He keeps my car in tip top shape. I'm not anticipating any problems in the future, but I have a friend at AutoNation that makes dealing with the problem less of a hassle. Thanks, Art. More

Juan was very professional and courteous. He explained all needed repairs simply and had pictures to back up reason for replacements. He explained all needed repairs simply and had pictures to back up reason for replacements. More

Quick service and good customer service. The waiting area needs some touch up. Furniture is old. The waiting area needs some touch up. Furniture is old. More

7 hours! !! It took 7 hours for an oil change and inspection! I even had an 7am appointment . I'm not really sure what the point of making an appointment if !! It took 7 hours for an oil change and inspection! I even had an 7am appointment . I'm not really sure what the point of making an appointment if it takes 7 hours for an oil change and inspection. I have been a loyal customer for about 14 years, but their service is going in the wrong direction. More

Working with Stephen Tapia at AutoNation Toyota South Austin and it's been super easy. Easy discussion, no push on buying a higher or different car, and simple paperwork to get the process going. Steph Austin and it's been super easy. Easy discussion, no push on buying a higher or different car, and simple paperwork to get the process going. Stephen is knowledgeable and quick to respond to any questions I have. More

Got my Tundra 2022. Car buying is stressful. Rito was great and very knowledgeable. Excellent and professional! Finance folks did all possible to get me good rate in the Car buying is stressful. Rito was great and very knowledgeable. Excellent and professional! Finance folks did all possible to get me good rate in these insane times... thank you all! More

Very pleased with my overall service experience at AutoNation Toyota South Austin. Art Gomez and team took complete care of me and had my 4Runner ready for pickup in a very short amount of time. Rea AutoNation Toyota South Austin. Art Gomez and team took complete care of me and had my 4Runner ready for pickup in a very short amount of time. Really impressed with the overall speed and delivery of services. More

Terrible experience. No communication with me at all. Couldn't talk to my service advisor. Each time I called I was transferred to voice mail. None of my 5 messages was r No communication with me at all. Couldn't talk to my service advisor. Each time I called I was transferred to voice mail. None of my 5 messages was returned. Did not tell me what was the issue with my vehicle. Overall poor customer service. Picked up car and had same problem two days later. Extremely frustrated and disappointed. More

Debbie was amazing although It still needs some work done on the vehicle she was amazing and helped me get a vehicle that I needed. on the vehicle she was amazing and helped me get a vehicle that I needed. More

All of my needs were met, the additional services that were promised were missed (turning over a washed car) were promised were missed (turning over a washed car) More