AutoNation Toyota South Austin

Terrible experience. No communication with me at all. Couldn't talk to my service advisor. Each time I called I was transferred to voice mail. None of my 5 messages was r No communication with me at all. Couldn't talk to my service advisor. Each time I called I was transferred to voice mail. None of my 5 messages was returned. Did not tell me what was the issue with my vehicle. Overall poor customer service. Picked up car and had same problem two days later. Extremely frustrated and disappointed. More

Debbie was amazing although It still needs some work done on the vehicle she was amazing and helped me get a vehicle that I needed. on the vehicle she was amazing and helped me get a vehicle that I needed. More

All of my needs were met, the additional services that were promised were missed (turning over a washed car) were promised were missed (turning over a washed car) More

Got my Tundra 2022. Car buying is stressful. Rito was great and very knowledgeable. Excellent and professional! Finance folks did all possible to get me good rate in the Car buying is stressful. Rito was great and very knowledgeable. Excellent and professional! Finance folks did all possible to get me good rate in these insane times... thank you all! More

Been using this dealership for years. Jerod has been my point of contact and does amazing work. Will continue to go there. Jerod has been my point of contact and does amazing work. Will continue to go there. More

Went in for my routine oil change. Service was great! Will continue to use them for upcoming needs for my car. Service was great! Will continue to use them for upcoming needs for my car. More

Tony S. Did a great job and had me out in a timely manner and is ber friendly and knowledgeable. Did a great job and had me out in a timely manner and is ber friendly and knowledgeable. More

Very good costumer service! I didn’t have to wait that long in line to get my car service. I didn’t have to wait that long in line to get my car service. More

Great service provided by Art Gomez and Greg Coy. Always a pleasure to work with these professionals. Always a pleasure to work with these professionals. More

To be fair, I've had good experiences with this service department. I brought my Prius in for routine check and maintenance. I had scheduled a 9:45 am appointment and was told by my rep that it would be 2 department. I brought my Prius in for routine check and maintenance. I had scheduled a 9:45 am appointment and was told by my rep that it would be 2-3 hours so I decided to stay and wait. Around noon, I asked how much longer it would be and if they had deduced any issues. I was told that it would be another 45-60 minutes until they'd be able to look at it. I ended up being there until about 4 PM, having had nothing to eat except a bagel around 9 am. It's unacceptable to keep people waiting that long, especially with no shuttle service to take them elsewhere if the work time is going to be ALL DAY. My rep tried to assuage the situation with a free oil change and while I did appreciate that, it didn't really help as ultimately, it was a waste of a day for me. You need to do a better job of setting expectations and be clear when defining what that wait time is all about. More