AutoNation Toyota South Austin

I appreciated Kevin’s help and his ability to answer my questions truthfully. I dislike being lied to!! questions truthfully. I dislike being lied to!! More

Poor communication in the service department no emails ,text are phone calls on vehicle status ,text are phone calls on vehicle status More

We have always been pleased with the work done here, but the communication was poor this time. I arrived at 10:45 for an 11:00 appointment and discussed with Alex what we wanted to have done. I settled in the communication was poor this time. I arrived at 10:45 for an 11:00 appointment and discussed with Alex what we wanted to have done. I settled in to a chair in the waiting area. It was not until 2:20 that Alex called to tell me what they needed to do to the car. It was never clear to me why it took three and a half hours for the mechanics to determine what needed to be done or for Alex to get back in touch with me. Alex said all parts were available and said he would call me right back to tell me how long the work would take. When he didn't call back, I went to his office at 3:30 to see what was going on. He apologized for not calling back; said he had been busy because he was dealing with four cars. He said one part was not there but might be in from the warehouse within an hour. I said I did not want to wait another hour, because I would be in rush hour traffic on the way home. I finally got the car at 4:30, and all the work had been done. We were pleased with the work but still not sure why I had not been told what was going on and why the work took close to six hours. I would certainly have appreciated frequent updates, but I think Alex forgot about me. More

It's been six months and still waiting for my car to get fixed, poor communication, no return calls on vehicle status, no emails. Horrible service! fixed, poor communication, no return calls on vehicle status, no emails. Horrible service! More

Jared always treats me right. He is an A+ Service Writer. Prompt, courteous and competent! Thanks! He is an A+ Service Writer. Prompt, courteous and competent! Thanks! More

I did my research on the vehicle that was my top choice and AutoNatipn Toyota made it happen. I did have to wait several months for the vehicle to arrive due to the chop shortage but once the vehicle was o and AutoNatipn Toyota made it happen. I did have to wait several months for the vehicle to arrive due to the chop shortage but once the vehicle was on it's way to Austin, I was notified and the process for the purchase started. Debbie took over the sale of the vehicle and I was happy with her customer service. So far so good and I love my new RAV4 SXE. More

Great service and attitude towards customer needs. Prompt and to the actionable service. The customer lounge is clean and very comfortable for the customers. Prompt and to the actionable service. The customer lounge is clean and very comfortable for the customers. More

I can’t say enough about my experience with my sales rep Melissa Davis at Toyota Auto Nation in South Austin. Buying a car has always been a stressful event for me. I didn’t feel stressed at all with M Melissa Davis at Toyota Auto Nation in South Austin. Buying a car has always been a stressful event for me. I didn’t feel stressed at all with Melissa. She is calm, cool and collected and answered all my questions and helped me find my perfect car. I would highly recommend Melissa and suggest you ask for her if you are looking for a used vehicle. More

Thank you Alexis for your assistance in my vehicle search. I appreciate your patience and availability and shout out to Tory who has done an amazing job for the second time. Thank you both! search. I appreciate your patience and availability and shout out to Tory who has done an amazing job for the second time. Thank you both! More

We came in for an initial look at a Rav 4 and Kuany Muon was very knowledgeable and friendly. We will be back! was very knowledgeable and friendly. We will be back! More