AutoNation Toyota South Austin

October 9, 2023. Warning puncture tire light on, vehicle dropped off at 7:30am. Ticket written up to have tire repaired, told vehicle would be ready for pickup 4p.m., Warning puncture tire light on, vehicle dropped off at 7:30am. Ticket written up to have tire repaired, told vehicle would be ready for pickup 4p.m., they would call. After 4 p.m., called the dealership to find the status of the vehicle and put on hold for some time until they could find out what happened. Told the vehicle was not ready, tire was not repaired, would be ready by 6pm. Went to the dealership, 6pm, to pick up the vehicle, only to find that they had not worked on it. Promised vehicle would be ready Tuesday, next morning at 8am, they would call. The vehicle would be washed, and there would be no charge on tire repair. Next day, did not receive call, waited until 9:30am. to call to find out that someone wrote on the ticket. There was another problem that needed attention on the vehicle. All repairs completed, pick up vehicle after 1pm. Good group of courtesy and hard-working people. Dealership has a problem with communication in-house and with customers. More

I have always been well taken care of by the sales staff and the service department. I would recommend the dealership to anyone. and the service department. I would recommend the dealership to anyone. More

The dealer ship was good. The staff that help was attentive and friendly they got me settled in with my appointment promptly. The staff that help was attentive and friendly they got me settled in with my appointment promptly. More

I really appreciate the professionalism of the folks who I dealt with during my visit. But I did not appreciate the greasy hand prints left on the door. I dealt with during my visit. But I did not appreciate the greasy hand prints left on the door. More

I was disappointment it took them an hour and a half just to do an oil change and I had an appointment it took them too long, and I waited there for my car to do an oil change and I had an appointment it took them too long, and I waited there for my car More

Eddy Rios is a kind kid helping out everyone that arrives without an appointment, such as myself, and a good worker that knows how to make you feel relaxed throughout the whole process. Thank you for helpin without an appointment, such as myself, and a good worker that knows how to make you feel relaxed throughout the whole process. Thank you for helping me out Eddy! And thanks to everyone that makes it possible to this business to thrive More

maintenance experience was pretty good, I just dropped car there, the advisor took care of everything. car there, the advisor took care of everything. More

Overall my experience with AutoNation Toyota was good. They had the new vehicle I wanted, but unfortunately they did not have the used vehicle I wanted which I was hoping to get at the same time. My new They had the new vehicle I wanted, but unfortunately they did not have the used vehicle I wanted which I was hoping to get at the same time. My new vehicle (21 Tacoma) needed to get a defective part replaced which their body shop took care of for me. More

Josh was great. He kept me in the loop about what was going on, and was friendly and polite. He kept me in the loop about what was going on, and was friendly and polite. More